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- Tasks: Join us as a Restaurant Team Member, delivering exceptional guest experiences and delicious food.
- Company: Tim Hortons is a beloved Canadian brand expanding across the UK with over 5,000 locations worldwide.
- Benefits: Enjoy competitive hourly pay, flexible hours, and opportunities for career growth in a vibrant environment.
- Why this job: Be part of a fun team, serve amazing coffee, and make customers smile every day!
- Qualifications: Previous customer service experience and excellent communication skills are essential; flexibility is a must.
- Other info: Positions available for both full-time and part-time roles; perfect for students or anyone looking to start their career.
Want to change up your career and join a company where there’s never a dull moment? Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with exciting plans to open hundreds of restaurants over the next 10 years. We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage and the opportunity to grow with us and carve a glorious career.
As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best-loved bakery items that our guests have come to enjoy, your energy and passion for guest service will make you a top team member in this fast-paced environment.
To apply for the position of Restaurant Team Member, you will be a positive team player with previous customer service experience within a dynamic, fast-paced environment. You will possess excellent communication skills with a strong focus on the customer and the flexibility to work a range of hours (including early mornings, afternoons, evenings, and weekends). If you have a passion for fantastic customer service, thrive on customer satisfaction, and have a healthy obsession with coffee, then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!
Your Key Responsibilities as Restaurant Team Member include:
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly, and accurate service to all customers
- Attempting to resolve simple customer inquiries and referring difficult ones to a Manager
- Ensuring food is prepared and stored according to Health & Safety and Audit standards
- Carrying out temperature checks and recording as per company process
- Completing daily and weekly cleaning schedules as per cleaning chart
- Following critical standards for raw and finished product quality, service speed, cleanliness, and sanitation
- Adhering to restaurant performance standards for crew stations and shift manager directions
- Being aware of the goals and targets of the restaurant to contribute towards achieving them
- Maintaining operational and kitchen areas to exceed customer cleanliness, comfort, and convenience expectations, including restocking workstations
- Reporting all work-related near misses, injuries, and illnesses promptly
- Following correct procedures and instructions, including wearing Personal Protective Equipment (PPE) when instructed
Restaurant Team Member employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Show your enthusiasm for customer service during any interactions you have with the team. Whether it's through a phone call or in-person chat, let your passion for creating exceptional guest experiences shine through.
✨Tip Number 2
Familiarise yourself with Tim Hortons' menu and values before your interview. Being knowledgeable about their products and demonstrating an understanding of their commitment to customer satisfaction can set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience in fast-paced environments, especially in food service or retail. Share specific examples of how you've successfully handled busy situations or resolved customer issues to showcase your ability to thrive under pressure.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires availability for early mornings, evenings, and weekends, showing that you're adaptable and willing to work varied shifts will make you a more attractive candidate.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Restaurant Team Member position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Customer Service Experience: Since the role requires excellent customer service skills, make sure to emphasise any previous experience you have in similar environments. Use specific examples to demonstrate how you've successfully handled customer interactions.
Show Your Passion: Express your enthusiasm for the role and the company in your cover letter. Mention your love for coffee and how it aligns with Tim Hortons' brand, as well as your eagerness to contribute to a positive guest experience.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
As a Restaurant Team Member, being a team player is crucial. Highlight your ability to work well with others and share instances where you collaborated effectively in a fast-paced environment.
✨Be Prepared for Scenario Questions
Expect questions that assess how you would handle various customer service scenarios. Think about potential challenges you might face and prepare responses that showcase your problem-solving skills and ability to stay calm under pressure.
✨Know the Brand
Familiarise yourself with Tim Hortons' values, menu items, and their approach to customer service. Showing that you understand the brand and its commitment to quality will demonstrate your genuine interest in the role.
