Restaurant Team Member

Job Details

Salary: Hourly paid. Job Type: Full-time & Part Time available. Location: G53 6AG.

About the Opportunity

Want to change up your career and join a company where there’s never a dull moment? Tim Hortons is expanding across the UK and we need brilliant people like you to help us. Tim Hortons is part of the fabric of Canada, with over 5,000 quick‑service restaurants worldwide, serving more than 2 billion cups of freshly brewed coffee, and we have an ever‑growing presence in the U.K. We plan to open hundreds of restaurants over the next decade. We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.

As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best‑loved bakery items that our guests have come to enjoy, your energy and passion for guest service is what will make you a top team member in this fast‑paced environment.

Qualifications

To apply you will be a positive team player who has previous customer service experience within a dynamic, fast‑paced environment. You will possess excellent communication skills with a strong focus on the customer and flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends). If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee, we would love for you to get in touch and apply for this opportunity.

Key Responsibilities

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly and accurate service to all customers
• Attempt to resolve simple customer enquiries and refer difficult customer enquiries to a Manager
• Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
• Carry out temperature checks and record as per company process
• Complete daily and weekly cleaning schedules as per cleaning chart
• Follow critical standards for raw and finished product quality, service speed, cleanliness and sanitation
• Adhere to restaurant performance standards for crew stations and as per shift manager directions
• Be aware of the goals and targets of the restaurant; this ensures your actions contribute towards achieving them
• Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations, including the restocking of workstations
• Report all work related near‑misses, injuries and illnesses as soon as possible
• Follow correct procedures and reasonable instructions, including wearing Personal Protective Equipment (PPE) when instructed