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- Tasks: Create exceptional guest experiences and provide friendly service in a fast-paced environment.
- Company: Join Tim Hortons, a beloved Canadian brand expanding across the UK with over 5,000 locations worldwide.
- Benefits: Enjoy competitive hourly pay, career growth opportunities, and a vibrant team culture.
- Why this job: Be part of a dynamic team delivering unique products while making customers smile every day.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Flexible hours available, including mornings, afternoons, evenings, and weekends.
Location: PL6 5US
Salary: Hourly paid
Job Type: Full-time & Part Time available
Want to change up your career and join a company where there’s never a dull moment? Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK and we need brilliant people like you to help us. Tim Hortons is a part of Canadian culture with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an expanding presence in the UK, with plans to open hundreds of restaurants over the next 10 years.
We prioritize the customer experience and are currently seeking outgoing Restaurant Team Members to join our team on a permanent basis. In return, you will be rewarded with an hourly rate aligned with the National Minimum Wage and opportunities for career growth.
As a Restaurant Team Member, you will create exceptional guest experiences. Whether greeting guests or preparing bakery items, your energy and passion for service will make you a top team member in this fast-paced environment.
To apply, you should be a positive team player with previous customer service experience in a dynamic, fast-paced setting. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about customer service, thrive on customer satisfaction, and love coffee, we encourage you to apply for our Restaurant Team Member position.
Your Key Responsibilities as a Restaurant Team Member include:
- Welcoming every customer with a smile and being genuinely friendly
- Providing fast, friendly, and accurate service
- Resolving simple customer inquiries and referring complex issues to a Manager
- Ensuring food is prepared, stored, and maintained according to Health & Safety standards
- Carrying out temperature checks and recording results
- Completing daily and weekly cleaning schedules
- Maintaining quality, speed, cleanliness, and sanitation standards
- Adhering to performance standards for stations and shifts
- Being aware of and working towards restaurant goals and targets
- Maintaining operational areas to exceed cleanliness and comfort expectations
- Reporting work-related incidents promptly
- Following procedures and wearing PPE when instructed
Restaurant Team Member employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Familiarise yourself with Tim Hortons' menu and values. Understanding their offerings and the Canadian hospitality ethos will help you connect with the brand during your interactions, showing that you're genuinely interested in being part of the team.
✨Tip Number 2
Highlight your customer service experience in conversations. Be ready to share specific examples of how you've provided excellent service in previous roles, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 3
Show your enthusiasm for teamwork. During any discussions or interviews, emphasise your ability to work well with others and your positive attitude, as these traits are crucial for creating a friendly atmosphere in the restaurant.
✨Tip Number 4
Be flexible with your availability. Since the role requires working various hours, expressing your willingness to adapt to different shifts will make you a more attractive candidate for the position.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Restaurant Team Member position. Tailor your application to highlight relevant experience in customer service and teamwork.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience. Use bullet points to make it easy to read, and include any specific achievements that demonstrate your ability to provide excellent service.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Tim Hortons specifically and how your skills align with their focus on customer satisfaction and team collaboration.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
As a Restaurant Team Member, being a team player is crucial. Highlight your ability to work well with others and share instances where you collaborated effectively in a fast-paced environment.
✨Prepare for Common Questions
Anticipate questions related to handling difficult customers or working under pressure. Practise your responses so you can convey your problem-solving skills and adaptability confidently.
✨Know the Company and Its Culture
Familiarise yourself with Tim Hortons' values and culture. Understanding their commitment to customer experience and Canadian hospitality will help you align your answers with what they are looking for in a candidate.