Restaurant Team Member in North East

Restaurant Team Member

Location: TS17 7BG
Job Type: Full-time & Part-time available
Salary: Hourly paid in line with National Minimum Wage

Tim Hortons is expanding across the U.K. We are looking for outgoing team members who can deliver exceptional guest experiences. You will be the first point of contact for guests and help maintain high standards in service, quality and cleanliness.

To apply you will be a positive team player with customer service experience in a fast‑paced environment, excellent communication skills and the flexibility to work early mornings, afternoons, evenings and weekends.

Key Responsibilities

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly and accurate service to all customers
• Attempt to resolve simple customer enquiries and refer difficult enquiries to a Manager
• Ensure food is prepared and stored and preparation areas maintained per Health & Safety and audit standards
• Carry out temperature checks and record as per company processes
• Complete daily and weekly cleaning schedules per cleaning chart
• Follow critical standards for raw and finished product quality, service speed, cleanliness and sanitation
• Adhere to restaurant performance standards for crew stations and shift manager directions
• Be aware of the goals and targets of the restaurant to contribute towards achieving them
• Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations, including restocking workstations
• Report all work‑related near‑misses, injuries and illnesses promptly
• Follow correct procedures and reasonable instructions, including wearing personal protective equipment (PPE) when instructed