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For Companies Tim Hortons is expanding across the UK and we need brilliant people like you to help us. We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.
As a Restaurant Team Member you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best loved bakery items that our guests have come to enjoy, your energy and passion for guest service is what will make you a top team member in this fast-paced environment.
To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).
If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!
Responsibilities:- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly and accurate service to all customers
- Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
- Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
- Carry out temperature checks and record as per company process
- Complete daily and weekly cleaning schedules as per cleaning chart
- Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
- Adhering to restaurant performance standards for crew stations and as per shift manager directions
- Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them
- Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
- Report all work related near misses, injuries and illnesses as soon as possible
- Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed
Restaurant Team Member employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tim Hortons. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating exceptional guest experiences, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your chat with us.
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look smart and presentable. It shows that you respect the opportunity and are ready to represent the Tim Hortons brand right from the start.
✨Tip Number 4
Apply through our website! We want to see your application directly, so head over to our careers page and submit your details. It’s the best way to ensure we get your info and can consider you for the role!
We think you need these skills to ace Restaurant Team Member
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Know the Brand
Before your interview, take some time to learn about Tim Hortons and its values. Understand their commitment to customer service and quality. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Show Your Customer Service Skills
Since the role is all about providing exceptional guest experiences, be ready to share specific examples from your past customer service roles. Think of times when you went above and beyond for a customer or handled a difficult situation with grace. This will demonstrate your ability to thrive in a fast-paced environment.
✨Be Ready for Role-Play
In interviews for customer-facing roles, you might be asked to role-play a scenario. Practice common situations you might encounter as a Restaurant Team Member, like greeting a customer or handling a complaint. This will help you feel more confident and prepared during the actual interview.
✨Ask Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your enthusiasm for the position and helps you determine if it’s the right fit for you.