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- Tasks: Create amazing guest experiences and serve delicious coffee in a fast-paced environment.
- Company: Join Tim Hortons, a beloved Canadian brand expanding across the UK.
- Benefits: Competitive hourly pay, flexible hours, and career growth opportunities.
- Why this job: Be part of a friendly team and make customers smile every day.
- Qualifications: Customer service experience and a positive attitude are essential.
- Other info: Exciting plans for growth with hundreds of new restaurants opening soon.
Location: Sheffield (S20 7HT)
Salary: Hourly paid,
Job Type: Full-time & Part Time available
Want to change up your career and join a company where there\’s never a dull moment?
Where you can work with like minded people delivering a unique product to the UK market with true Canadian hospitality?
Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years.
We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.
As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best loved bakery items that our guests have come to enjoy, your energy and passion for guest service, is what will make you a top team member in this fast-paced environment.
To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends.
If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity
Your Key Responsibilities As Restaurant Team Member Include
Welcoming every customer with a smile and being genuinely friendly at all times
Delivering fast, friendly and accurate service to all customers
Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
Carry out temperature checks and record as per company process
Complete daily and weekly cleaning schedules as per cleaning chart
Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
Adhering to restaurant performance standards for crew stations and as per shift manager directions
Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
Report all work related near misses, injuries and illnesses as soon as possible
Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed
Restaurant Team Member employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tim Hortons. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service experience and how you handle fast-paced environments. Confidence is key!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. It shows that you care about the opportunity and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share any previous experiences where you went above and beyond to make a customer's day better. We love seeing that passion!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role of a Restaurant Team Member. Mention your ability to work in fast-paced environments and your flexibility with hours. We want to see how you fit into our team!
Keep It Friendly and Professional: While we want to see your personality, remember to keep your tone friendly yet professional. Use clear language and avoid jargon. We appreciate straightforward communication that reflects the welcoming atmosphere we strive for at Tim Hortons.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Know the Brand
Before your interview, take some time to research Tim Hortons. Understand their values, menu offerings, and what makes them unique in the coffee shop scene. This knowledge will help you answer questions confidently and show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Restaurant Team Member, customer service is key. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues. Highlighting these moments will demonstrate your ability to thrive in a fast-paced environment and your passion for guest satisfaction.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. You might be asked how you would handle a difficult customer or how you would greet a guest. Practising these scenarios beforehand can help you respond naturally and effectively, showcasing your communication skills.
✨Dress the Part
Even though it’s a casual environment, dressing smartly for your interview shows professionalism. Opt for clean, neat attire that reflects the brand's image. This small detail can make a big impression on your potential employers.