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For Companies At a Glance
- Tasks: Create exceptional guest experiences and serve delicious food with a smile.
- Company: Join the expanding Tim Hortons family, a beloved Canadian brand.
- Benefits: Flexible hours, competitive pay, and a fun team environment.
- Why this job: Be part of a fast-paced team and make customers happy every day.
- Qualifications: Customer service experience and a positive attitude are key.
- Other info: Great opportunities for growth as we expand across the UK.
Overview
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Location: WV11 1BP
Salary: Hourly paid
Job Type: Full-time & Part Time available
Want to change up your career and join a company where there’s never a dull moment? Where you can work with like minded people delivering a unique product to the UK market with true Canadian hospitality?
Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years.
We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.
As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best loved bakery items that our guests have come to enjoy, your energy and passion for guest service, is what will make you a top team member in this fast-paced environment.
To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).
If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!
Your Key Responsibilities
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly and accurate service to all customers
- Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager!
- Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards!
- Carry out temperature checks and record as per company process!
- Complete daily and weekly cleaning schedules as per cleaning chart
- Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
- Adhering to restaurant performance standards for crew stations and as per shift manager directions
- Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
- Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations!
- Report all work related near misses, injuries and illnesses as soon as possible!
- Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed!
Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Restaurants
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Restaurant Team Member employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Get to know the restaurant vibe! Pop in for a coffee and observe how the team interacts with customers. This will help you understand their culture and give you some great talking points during your interview.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family, focusing on being friendly and efficient. Remember, they want outgoing team members who can create exceptional guest experiences.
✨Tip Number 3
Be flexible! Highlight your availability during the interview. Tim Hortons needs team members who can work various shifts, so showing that you're adaptable will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Tim Hortons family.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and working in a team.
Tailor Your Application: Make sure to tailor your application to the Restaurant Team Member role. Highlight any previous experience in customer service or fast-paced environments, as this will really catch our eye!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Know the Brand
Before your interview, take some time to research Tim Hortons. Understand their values, menu offerings, and what makes them unique in the quick service restaurant industry. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Restaurant Team Member, customer service is key. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues. Highlighting these moments will demonstrate your ability to thrive in a fast-paced environment and your commitment to guest satisfaction.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. You might be asked how you would handle a difficult customer or how to manage a busy shift. Practising these situations beforehand can help you respond confidently and effectively, showcasing your problem-solving skills.
✨Dress the Part
Even though it's a casual environment, dressing smartly for your interview can make a great first impression. Aim for a neat and tidy appearance that reflects the professionalism expected at Tim Hortons. It shows that you respect the opportunity and are serious about the role.
