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For Companies At a Glance
- Tasks: Create amazing guest experiences and serve delicious food in a fast-paced environment.
- Company: Join Tim Hortons, a beloved Canadian brand expanding across the UK.
- Benefits: Competitive pay, career growth opportunities, and a fun team atmosphere.
- Why this job: Be part of a growing brand and share your passion for coffee and customer service.
- Qualifications: Previous customer service experience and a positive, team-oriented attitude.
- Other info: Flexible hours and a chance to make a real impact on customer satisfaction.
Overview
Tim Hortons is expanding across the UK and we need brilliant people like you to help us. Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years. We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.
As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best loved bakery items that our guests have come to enjoy, your energy and passion for guest service is what will make you a top team member in this fast-paced environment.
To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).
If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!
Your Key Responsibilities As Restaurant Team Member Include
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly and accurate service to all customers
- Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
- Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
- Carry out temperature checks and record as per company process
- Complete daily and weekly cleaning schedules as per cleaning chart
- Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
- Adhering to restaurant performance standards for crew stations and as per shift manager directions
- Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them
- Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
- Report all work related near misses, injuries and illnesses as soon as possible
- Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Restaurants
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Restaurant Team Member employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tim Hortons. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating exceptional guest experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look presentable and professional. It shows that you care about the opportunity and are serious about joining the team.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way to ensure it gets noticed, and you’ll be one step closer to becoming a part of the Tim Hortons family!
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through! Share any experiences where you went above and beyond for a customer, as this will resonate with us at Tim Hortons.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role of a Restaurant Team Member. We want to see how your previous experience in fast-paced environments can contribute to our team!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for outgoing team players, so show us who you are and why you’d be a great fit for our restaurant!
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with Tim Hortons!
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Know the Brand
Before your interview, take some time to learn about Tim Hortons and its values. Understand their commitment to customer service and how they operate. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Show Your Customer Service Skills
Since the role is all about providing exceptional guest experiences, be ready to share specific examples from your past customer service roles. Highlight situations where you went above and beyond for a customer or resolved an issue effectively. This will demonstrate your ability to thrive in a fast-paced environment.
✨Be Energetic and Positive
Tim Hortons is looking for outgoing team members, so make sure your energy shines through during the interview. Smile, maintain eye contact, and express your enthusiasm for the role. A positive attitude can go a long way in making a great impression!
✨Prepare for Flexibility Questions
Since the job requires flexibility in working hours, be prepared to discuss your availability. Think about how you can accommodate early mornings, evenings, and weekends. Showing that you’re adaptable will reassure them that you’re a reliable candidate for the team.
