At a Glance
- Tasks: Create amazing guest experiences and serve delicious food in a fast-paced environment.
- Company: Join Tim Hortons, a beloved Canadian brand expanding across the UK.
- Benefits: Competitive hourly pay, flexible hours, and opportunities for career growth.
- Other info: Exciting plans for growth with hundreds of new restaurants opening soon.
- Why this job: Be part of a fun team delivering exceptional service and coffee to customers.
- Qualifications: Customer service experience and a positive attitude are essential.
Job Type: Full-time
Location: E14 1NQ
Salary: Hourly paid
Want to change up your career and join a company where there’s never a dull moment? Where you can work with like minded people delivering a unique product to the UK market with true Canadian hospitality?
Tim Hortons is expanding across the UK and we need brilliant people like you to help us. Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years.
We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.
As a Restaurant Team Member you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best loved bakery items that our guests have come to enjoy, your energy and passion for guest service is what will make you a top team member in this fast‑paced environment.
To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).
If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!
Key Responsibilities
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly and accurate service to all customers
- Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager!
- Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards!
- Carry out temperature checks and record as per company process!
- Complete daily and weekly cleaning schedules as per cleaning chart
- Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
- Adhering to restaurant performance standards for crew stations and as per shift manager directions
- Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
- Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations!
- Report all work related near misses, injuries and illnesses as soon as possible!
- Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed!
Restaurant Team Member in Burton upon Trent employer: Tim Hortons UK & Ireland Ltd.
Tim Hortons is an exceptional employer that offers a vibrant work culture where every day brings new opportunities to connect with customers and colleagues alike. With a commitment to employee growth, we provide comprehensive training and career advancement prospects in a fast-paced environment, all while serving our beloved Canadian products. Join us at our E14 1NQ location and be part of a team that values your passion for customer service and rewards your dedication with competitive pay and a supportive atmosphere.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Team Member in Burton upon Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tim Hortons. Understand their values and what makes them unique in the coffee world. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating exceptional guest experiences, think of examples from your past jobs where you went above and beyond for a customer. Be ready to share these stories during your interview to showcase your passion for service.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look presentable and professional. A neat appearance shows that you take the opportunity seriously and are ready to represent the Tim Hortons brand.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to the Tim Hortons careers page and submit your application directly. This way, you’ll be in the best position to get noticed by our hiring team!
We think you need these skills to ace Restaurant Team Member in Burton upon Trent
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and your love for coffee. A bit of charm goes a long way!
Tailor Your Experience:Make sure to highlight any previous customer service experience you have. We’re looking for team players who thrive in fast-paced environments, so mention specific examples that showcase your skills and adaptability.
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points if necessary to make it easy for us to see why you’d be a great fit for our team. Remember, first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Know the Company
Before your interview, take some time to research Tim Hortons. Understand their values, their menu, and what makes them unique in the UK market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Restaurant Team Member, customer service is key. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues. Be ready to discuss how you can bring that same energy and passion to Tim Hortons.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during your interview. You might be asked how you would handle a difficult customer or how you would greet a guest. Practise these scenarios beforehand so you can demonstrate your friendly and proactive approach.
✨Flexibility is Key
Tim Hortons values flexibility in their team members. Be prepared to discuss your availability and willingness to work various shifts, including early mornings and weekends. Highlight any previous experience in fast-paced environments to reinforce your adaptability.
