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- Tasks: Create amazing guest experiences and serve delicious food with a smile.
- Company: Join the expanding Tim Hortons team in a fun, fast-paced environment.
- Benefits: Flexible hours, competitive pay, and a chance to work with coffee lovers.
- Why this job: Be part of a vibrant team and make customers happy every day.
- Qualifications: Customer service experience and a passion for teamwork and coffee.
- Other info: Great opportunity for career growth in the restaurant industry.
Overview
Location: DD4 7RF
Salary: Hourly paid
Job Type: Full-time & Part Time available
Want to change up your career and join a company where there’s never a dull moment?
Tim Hortons is expanding across the UK and we need brilliant people like you to help us. Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years. We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.
As a Restaurant Team Member you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best loved bakery items that our guests have come to enjoy, your energy and passion for guest service, is what will make you a top team member in this fast-paced environment.
To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).
If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!
Your Responsibilities
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly and accurate service to all customers
- Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager!
- Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards!
- Carry out temperature checks and record as per company process!
- Complete daily and weekly cleaning schedules as per cleaning chart
- Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
- Adhering to restaurant performance standards for crew stations and as per shift manager directions
- Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
- Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations!
- Report all work related near misses, injuries and illnesses as soon as possible!
- Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed!
Qualifications
- Positive team player with a customer service mindset
- Previous customer service experience within a dynamic, fast paced environment
- Excellent communication skills with a strong focus on the customer
- Flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends)
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Restaurant Team Member employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tim Hortons. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on your customer service experience and how it relates to the role. We want you to shine when you get that chance to impress!
✨Tip Number 3
Dress the part! Even though it's a restaurant job, looking smart and presentable can make a great first impression. It shows you care about the opportunity and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about joining the team!
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share any experiences where you went above and beyond for a customer, as this will resonate with us at Tim Hortons.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the Restaurant Team Member role. Mention your previous experience in fast-paced environments and how it prepares you for the hustle and bustle of our restaurant.
Be Genuine and Friendly: We love a friendly vibe! Use a warm and approachable tone in your application. This reflects the kind of energy we want in our team members who greet customers with a smile every day.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Know the Brand
Before your interview, take some time to research Tim Hortons. Understand their values, menu items, and what makes them unique in the coffee and restaurant industry. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Restaurant Team Member, customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved customer issues. Be ready to discuss how you can bring that same energy and passion to Tim Hortons.
✨Demonstrate Flexibility
Tim Hortons needs team members who can work various shifts, including early mornings and weekends. During the interview, express your willingness to be flexible with your hours. This shows that you're committed to being a reliable team player.
✨Practice Your Communication Skills
Excellent communication is crucial in a fast-paced environment. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with speaking about your experiences and how they relate to the role.
