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For Companies At a Glance
- Tasks: Serve customers with a smile and ensure top-notch food quality.
- Company: Join Tim Hortons, a beloved Canadian brand expanding in the UK.
- Benefits: Competitive hourly pay, flexible hours, and career growth opportunities.
- Other info: Dynamic work environment with exciting expansion plans ahead.
- Why this job: Be part of a vibrant team and make customers' days brighter.
- Qualifications: Customer service experience and a positive attitude are essential.
About Tim Hortons
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever‑growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years. We put the customers at the forefront of everything that we do.
Role Overview
Restaurant Team Member – permanent role, hourly paid, full‑time or part‑time available. Location: B69 4RJ.
Key Responsibilities
- Welcoming every customer with a smile and being genuinely friendly at all times.
- Delivering fast, friendly and accurate service to all customers.
- Attempt to resolve simple customer enquiries and refer difficult enquiries to a Manager.
- Ensure food is prepared, stored and kitchen areas maintained according to Health & Safety and audit standards.
- Carry out temperature checks and record as per company process.
- Complete daily and weekly cleaning schedules as per cleaning chart.
- Follow critical standards for product quality, service speed, cleanliness and sanitation.
- Adhere to restaurant performance standards for crew stations and as per shift manager directions.
- Stay aware of restaurant goals and targets to contribute to achieving them.
- Maintain operational & kitchen areas, restock workstations and exceed customer cleanliness, comfort & convenience expectations.
- Report all work‑related near‑misses, injuries and illnesses as soon as possible.
- Follow correct procedures, reasonable instructions and wear Personal Protective Equipment (PPE) when instructed.
Qualifications and Attributes
A positive team player with previous customer service experience in a dynamic, fast‑paced environment. Excellent communication skills, flexibility to work early mornings, afternoons, evenings and weekends. Passion for fantastic customer service, drive for customer satisfaction and healthy obsession with coffee.
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Restaurant Team Member employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tim Hortons. Understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering friendly and fast service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with us.
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look presentable and professional. It shows that you respect the opportunity and are serious about joining the team. Plus, it gives a great first impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, you can always apply through our website for more opportunities!
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and outgoing nature. Remember, we’re looking for team players who can bring a smile to our customers' faces.
Tailor Your Application: Make sure to tailor your application to the Restaurant Team Member role. Highlight any previous customer service experience and how it relates to the responsibilities listed in the job description. This will help us see why you’d be a great fit for our team!
Keep It Clear and Concise: We appreciate a straightforward application! Keep your writing clear and to the point, focusing on your relevant skills and experiences. Avoid fluff – we want to know exactly why you’re the best candidate for the job.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Tim Hortons!
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Know the Company
Before your interview, take some time to research Tim Hortons. Understand their values, mission, and what makes them unique in the restaurant industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Restaurant Team Member, customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved customer issues. Be ready to demonstrate your friendly and outgoing personality during the interview.
✨Dress for Success
Even though it’s a casual environment, dressing smartly can make a great first impression. Opt for clean, neat attire that reflects professionalism. It shows that you respect the opportunity and are serious about the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.