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For Companies At a Glance
- Tasks: Create amazing guest experiences and serve delicious food in a fast-paced environment.
- Company: Join Tim Hortons, a beloved brand with a growing presence in the UK.
- Benefits: Competitive hourly pay, flexible hours, and opportunities for career growth.
- Why this job: Be part of a vibrant team and make customers smile every day.
- Qualifications: Customer service experience and a positive, energetic attitude.
- Other info: Perfect for those who love coffee and thrive in dynamic settings.
Salary: Hourly paid
Job Type: Full-time & Part Time available
Location: BT62 3TN
Want to change up your career and join a company where there’s never a dull moment? Tim Hortons is expanding across the UK and we need brilliant people like you to help us. We put the customers at the forefront of everything we do and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis. In return you will be rewarded with an hourly rate in line with the National Minimum Wage and the opportunity to grow with us.
Key Responsibilities
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly and accurate service to all customers
- Attempt to resolve simple customer enquiries and refer difficult enquiries to a Manager
- Ensure food is prepared, stored and preparation areas are maintained according to Health & Safety and audit standards
- Carry out temperature checks and record as per company process
- Complete daily and weekly cleaning schedules as per cleaning chart
- Follow critical standards for raw and finished product quality, service speed, cleanliness and sanitation
- Adhere to restaurant performance standards for crew stations and as per shift manager directions
- Be aware of the goals and targets of the restaurant so your actions contribute towards achieving them
- Maintain operational and kitchen areas to exceed customer cleanliness, comfort and convenience expectations, including restocking of workstations
- Report all work‑related near‑misses, injuries and illnesses as soon as possible
- Follow correct procedures and reasonable instructions, including wearing personal protective equipment (PPE) when instructed
Qualifications
- Positive team player with previous customer service experience in a dynamic, fast‑paced environment
- Excellent communication skills with a strong focus on the customer
- Flexibility to work a range of hours, including early mornings, afternoons, evenings and weekends
If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee, we would love for you to get in touch and apply for our Restaurant Team Member opportunity.
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Restaurant Team Member employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tim Hortons. Understand their values, menu, and what makes them tick. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating exceptional guest experiences, think of examples from your past where you’ve gone above and beyond for customers. Be ready to share these stories during your chat with us.
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look smart and presentable. It shows that you care about the role and are ready to represent the Tim Hortons brand.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application in front of us. Plus, you’ll find all the latest roles and updates there, so don’t miss out on your chance to join the team!
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and your love for coffee. A bit of charm goes a long way!
Tailor Your Experience: Make sure to highlight any previous customer service experience you have. We’re looking for team players who thrive in fast-paced environments, so mention specific examples that showcase your skills and adaptability.
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to your availability and flexibility!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details you need about the role and our exciting plans for the future!
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Know the Company
Before your interview, take some time to research Tim Hortons. Understand their values, mission, and what makes them unique in the fast-food industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Restaurant Team Member, customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved customer issues. Be ready to discuss how you can bring that same energy and passion to Tim Hortons.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview, where you might have to demonstrate how you'd handle a customer situation. Practice common scenarios, like dealing with a complaint or taking an order, so you can respond confidently and naturally.
✨Dress the Part
Even though it’s a casual environment, dressing smartly for your interview shows professionalism. Opt for clean, neat attire that reflects the brand's image. It sets a positive tone and demonstrates that you take the opportunity seriously.