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- Tasks: Create amazing guest experiences and serve delicious food with a smile.
- Company: Join the expanding Tim Hortons team in the UK!
- Benefits: Competitive pay, career growth, and a fun work environment.
- Why this job: Be part of a vibrant team and share your passion for coffee and customer service.
- Qualifications: Positive attitude, customer service experience, and great communication skills.
- Other info: Flexible hours and opportunities to shine in a fast-paced setting.
Restaurant Team Member role at Tim Hortons UK & Ireland Ltd.
Tim Hortons is expanding across the UK and we need brilliant people like you to help us. We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.
As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best loved bakery items that our guests have come to enjoy, your energy and passion for guest service is what will make you a top team member in this fast-paced environment.
To apply for the position of Restaurant Team Member you will be a positive team player, with previous customer service experience within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and be flexible to work a range of hours (including early mornings, afternoons, evenings and weekends).
If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!
Key responsibilities
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly and accurate service to all customers
- Attempt to resolve simple customer enquiries and refer difficult enquiries to a Manager
- Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
- Carry out temperature checks and record as per company process
- Complete daily and weekly cleaning schedules as per cleaning chart
- Follow critical standards for raw and finished product quality, service speed, cleanliness and sanitation
- Adhere to restaurant performance standards for crew stations and as per shift manager directions
- Be aware of the goals and targets of the restaurant and contribute towards achieving them
- Maintain operational and kitchen areas to exceed customer cleanliness, comfort and convenience expectations including the restocking of workstations
- Report all work-related near misses, injuries and illnesses as soon as possible
- Follow correct procedures and reasonable instructions including wearing PPE when instructed
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Restaurants
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Restaurant Team Member employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tim Hortons. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating exceptional guest experiences, think of examples from your past jobs where you went above and beyond for a customer. Be ready to share these stories during your chat with us.
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look smart and presentable. It shows that you care about the role and are serious about joining our team at Tim Hortons.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share any previous experiences where you went above and beyond for a customer, as this will resonate with us at Tim Hortons.
Be Yourself: We want to get to know the real you! Use your own voice in your application. Don’t be afraid to show your personality; after all, we’re looking for outgoing team members who can connect with our guests.
Highlight Relevant Experience: Make sure to mention any previous roles in fast-paced environments or customer service. We love seeing how your past experiences can contribute to creating exceptional guest experiences at Tim Hortons.
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s quick and easy, and it ensures your application gets to the right people who are excited to meet you!
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Know the Brand
Before your interview, take some time to research Tim Hortons. Understand their values, menu items, and what makes them unique in the restaurant industry. This knowledge will not only impress your interviewers but also help you align your answers with their brand ethos.
✨Showcase Your Customer Service Skills
As a Restaurant Team Member, customer service is key. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues. Be ready to discuss how you can bring that same energy and passion to Tim Hortons.
✨Practice Common Interview Questions
Think about common interview questions for customer service roles, such as 'How do you handle difficult customers?' or 'What does teamwork mean to you?'. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress the Part
Even though it’s a casual environment, dressing smartly for your interview shows professionalism and respect for the opportunity. Aim for a neat and tidy appearance that reflects the friendly and welcoming atmosphere of Tim Hortons.
