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- Tasks: Join us as a Restaurant Team Member, serving up smiles and delicious coffee daily.
- Company: Tim Hortons is a beloved Canadian brand expanding rapidly in the UK with over 5,000 locations worldwide.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for career growth in a fun environment.
- Why this job: Be part of a vibrant team where your passion for customer service and coffee can shine.
- Qualifications: Must be a positive team player with customer service experience and excellent communication skills.
- Other info: Flexible shifts available, including mornings, evenings, and weekends to fit your schedule.
Overview
Salary: Hourly paid
Job Type: Full-time & Part Time available
Want to change up your career and join a company where there’s never a dull moment?
Location: SK1 2HH
Want to change up your career and join a company where there’s never a dull moment?
Where you can work with like minded people delivering a unique product to the UK market with true Canadian hospitality?
Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years.
We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.
As a Restaurant Team Member you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best loved bakery items that our guests have come to enjoy, your energy and passion for guest service, is what will make you a top team member in this fast-paced environment.
To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).
If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!
Responsibilities
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly and accurate service to all customers
- Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager!
- Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards!
- Carry out temperature checks and record as per company process!
- Complete daily and weekly cleaning schedules as per cleaning chart
- Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
- Adhering to restaurant performance standards for crew stations and as per shift manager directions
- Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
- Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations!
- Report all work related near misses, injuries and illnesses as soon as possible!
- Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed!
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Restaurant Team Member employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Familiarise yourself with Tim Hortons' menu and values. Understanding their offerings and what makes them unique will help you connect with the brand during your interactions, showing your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills in a fast-paced environment. Whether it's through part-time work or volunteering, gaining experience in similar settings will prepare you for the dynamic atmosphere at Tim Hortons.
✨Tip Number 3
Be ready to demonstrate your flexibility. Since the role requires working various hours, be prepared to discuss your availability and willingness to adapt to different shifts during any interviews or conversations.
✨Tip Number 4
Showcase your passion for coffee and customer service. Engage in conversations about your favourite coffee experiences or how you enjoy providing excellent service, as this enthusiasm can set you apart from other candidates.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience and any relevant skills that align with the Restaurant Team Member role. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and coffee. Mention specific experiences where you provided exceptional service and how you can contribute to the team at Tim Hortons.
Showcase Your Flexibility: In your application, emphasise your availability to work various shifts, including early mornings, evenings, and weekends. This shows that you are adaptable and ready to meet the needs of the restaurant.
Highlight Teamwork Skills: Since being a positive team player is crucial for this role, include examples in your application that demonstrate your ability to work well in a team and contribute to a friendly work environment.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Teamwork Skills
As a Restaurant Team Member, being a positive team player is crucial. Be prepared to discuss how you've successfully worked in teams before, highlighting your ability to collaborate and support your colleagues in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle various customer situations. Think about potential scenarios, such as dealing with a difficult customer or managing a busy shift, and prepare your responses to demonstrate your problem-solving skills.
✨Highlight Your Flexibility
Since the role requires flexibility in working hours, be sure to mention your availability and willingness to work different shifts, including early mornings and weekends. This shows your commitment to the role and the team's needs.
