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- Tasks: Create exceptional guest experiences and provide friendly service in a fast-paced environment.
- Company: Join Tim Hortons, a beloved Canadian brand expanding across the UK with over 5,000 locations worldwide.
- Benefits: Enjoy competitive hourly pay, career growth opportunities, and a vibrant team culture.
- Why this job: Be part of a dynamic team delivering fantastic customer service and making every day exciting.
- Qualifications: Looking for positive team players with customer service experience and excellent communication skills.
- Other info: Flexible hours available, including mornings, afternoons, evenings, and weekends.
Join to apply for the Restaurant Team Member role at Tim Hortons UK & Ireland Ltd.
Salary: Hourly paid
Job type: Full-time & Part Time available
Location: YO8 8LY
Want to change your career and join a company where there’s never a dull moment? Where you can work with like‑minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK and we need brilliant people like you to help us. We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis.
Key Responsibilities
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly and accurate service to all customers
- Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager!
- Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards!
- Carry out temperature checks and record as per company process!
- Complete daily and weekly cleaning schedules as per cleaning chart
- Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
- Adhering to restaurant performance standards for crew stations and as per shift manager directions
- Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
- Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations!
- Report all work related near misses, injuries and illnesses as soon as possible!
- Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed!
Qualifications
To apply for the position of Restaurant Team Member you will be a positive team player who has previous customer service experience within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Restaurants
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Restaurant Team Member employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Familiarise yourself with Tim Hortons' menu and values. Understanding their unique offerings and commitment to customer service will help you stand out during the interview process.
✨Tip Number 2
Showcase your customer service experience by preparing examples of how you've handled challenging situations in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Highlighting your willingness to work early mornings, evenings, and weekends can make you a more attractive candidate.
✨Tip Number 4
Express your passion for coffee and the hospitality industry. Sharing your enthusiasm for the brand and its culture can resonate well with the hiring team and show that you're a great fit.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles in fast-paced environments. Use keywords from the job description to show you’re a great fit for the Restaurant Team Member position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working at Tim Hortons. Mention specific examples of how you've provided excellent service in previous roles.
Highlight Flexibility: Since the role requires flexibility in working hours, emphasise your availability to work various shifts, including early mornings, evenings, and weekends. This shows your commitment to meeting the company's needs.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
As a Restaurant Team Member, teamwork is crucial. Highlight your ability to work well with others by discussing previous experiences in team settings and how you contributed to achieving common goals.
✨Be Prepared for Fast-Paced Scenarios
Expect questions about how you handle pressure and fast-paced environments. Prepare to discuss situations where you successfully managed multiple tasks or dealt with high volumes of customers efficiently.
✨Know the Brand
Familiarise yourself with Tim Hortons' values, menu, and unique offerings. Showing that you understand the brand and its commitment to quality will demonstrate your genuine interest in the position.