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- Tasks: Lead a dynamic team, ensure customer satisfaction, and drive sales in a fast-paced restaurant environment.
- Company: Join Tim Hortons, a beloved Canadian brand expanding rapidly in the UK with over 5,000 locations worldwide.
- Benefits: Enjoy a competitive salary of £12.82 plus bonuses, growth opportunities, and a vibrant work culture.
- Why this job: Be part of an exciting expansion, develop your management skills, and make a real impact on customer experience.
- Qualifications: Experience in restaurants or quick service, strong leadership skills, and excellent communication are essential.
- Other info: Flexible shifts available; perfect for those passionate about coffee and team leadership.
The predicted salary is between 26700 - 40000 £ per year.
Join to apply for the Restaurant Shift / Floor Manager role at Tim Hortons UK & Ireland Ltd.
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Salary: £12.82 + Bonus Scheme
Location: B2 4EU
Want to be part of something incredible? Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual looking to move into management, with experience in restaurants, quick service, or coffee shops? Tim Hortons is a part of Canada’s fabric with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.
We prioritize customer satisfaction and are looking for an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, growth opportunities, and a chance to build a rewarding career.
To succeed, you should be a great leader and team player with experience in the Restaurant & Customer Service sector within a fast-paced environment. Excellent communication skills, a focus on customer service, and flexibility to work various shifts (early mornings, evenings, weekends) are essential. If you are passionate about leading a dynamic team, customer satisfaction, and coffee, we want to hear from you.
Key Responsibilities
- Customer Service: Lead by example, prioritize customers, ensure operational efficiency, and conduct regular store walks.
- People: Encourage suggestions, provide performance feedback, foster a positive team environment, and manage performance with HR support.
- Driving Sales: Understand sales trends, merchandise products correctly, coach upselling, and seek continuous improvement.
- Operations: Monitor KPIs, manage stock and equipment, oversee opening/closing procedures, maintain hygiene and safety standards, and work flexible shifts.
Key Requisites
- Experience running restaurants
- Flexible, disciplined work approach
- Teamwork and independence
- Good numeracy and literacy skills
- High standards of food hygiene and safety
- Experience handling customer complaints
- Knowledge of health and safety procedures
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Restaurant Shift / Floor Manager employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift / Floor Manager
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their commitment to quality and customer satisfaction will help you align your approach during interviews.
✨Tip Number 2
Highlight your leadership experience in fast-paced environments. Be ready to share specific examples of how you've successfully managed teams or improved customer service in previous roles.
✨Tip Number 3
Demonstrate your flexibility and willingness to work various shifts. Mention any past experiences where you adapted to changing schedules or took on additional responsibilities to support your team.
✨Tip Number 4
Prepare to discuss your understanding of KPIs and how you've used them to drive sales or improve operations in previous positions. This shows your analytical skills and focus on results.
We think you need these skills to ace Restaurant Shift / Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the restaurant or customer service sector. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the fast-paced restaurant environment. Mention why you want to work at Tim Hortons specifically and how your values align with theirs.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as excellent communication, flexibility, and the ability to drive sales. Use specific examples from your past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a management role.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Leadership Skills
As a potential Restaurant Shift / Floor Manager, it's crucial to demonstrate your leadership abilities. Share examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance.
✨Emphasise Customer Service Experience
Tim Hortons prioritises customer satisfaction, so be prepared to discuss your approach to customer service. Highlight specific instances where you went above and beyond to ensure a positive experience for customers.
✨Understand the Business
Familiarise yourself with Tim Hortons' brand, values, and menu offerings. Showing that you understand their business model and can contribute to driving sales will impress the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Prepare by thinking of examples where you managed complaints or operational challenges effectively.
