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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer service and operational efficiency.
- Company: Join Tim Hortons, a beloved Canadian brand with over 5,000 locations worldwide.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for career growth.
- Why this job: Be part of an exciting expansion in the UK while making a real impact on customer satisfaction.
- Qualifications: Previous restaurant management experience and strong communication skills are essential.
- Other info: Flexible hours required, including mornings, evenings, and weekends.
The predicted salary is between 26700 - 32000 £ per year.
Location: LE19 1WW
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible? Tim Hortons has an ever-growing presence in the UK and we need great people like you to join us! Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service or coffee shops? Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years.
We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Shift / Floor Manager to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with a competitive salary, with the opportunity to grow with us and carve a glorious career.
To apply for the position of Restaurant Shift / Floor Manager you will be a great leader and positive team player, who has previous experience in the Restaurant & Customer Service sector within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).
If you have a passion for leading a dynamic team, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch.
Key ResponsibilitiesAs a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager, with responsibilities for:
- Customer Service
- Lead by example treating customers as top priority.
- Be customer focused in all areas of the restaurant operations.
- Accurate staff scheduling that meets customer demand.
- Support the whole team to maintain operational efficiency.
- Conduct regular store walks, in the eyes of the customer.
- People
- Encourage staff to share suggestions and concerns.
- Provide feedback to all members of the team on performance, sets goals and objectives & provide support and guidance.
- Create a positive teamwork ensuring that all employees are treated with dignity and respect and are free from discrimination.
- Performance management when necessary, working with the HR Department.
- Driving Sales
- An in-depth understanding of sales, popular products, peak trade times, and adjusts accordingly.
- Ensure all products are correctly merchandised and at sufficient levels and all aspects of the marketing campaigns.
- Coach employees to up sell and suggestive sell to customers.
- Constantly evaluate where the restaurant could improve.
- Operations
- Key Performance Indicators, such as sales, employee turnover, Food safety and Health & Safety standards.
- Set the example for your team by keeping a cool head under pressure.
- Weekly stock orders and ensure that all incoming orders are checked for quality.
- Maintenance schedule for all equipment for preventative maintenance and calibration purposes.
- Optimal inventory.
- Opening and closing procedures.
- Maintaining operational standards/cleanliness within the restaurant, such as food quality, food hygiene standards, customer experience, speed of service and hospitality.
- Health and Safety program in the restaurant, focusing on the accurate and prompt reporting of any accidents or incidents to the Regional Manager.
- Be available at the times to work a variety of shifts as part of the management team.
- Previous experience of running restaurants.
- A flexible and disciplined approach to work.
- Experience of working in a food environment would be advantageous but not essential.
- Able to work as part of a team and on their own.
- Have a reasonable standard of numeracy and literacy.
- To maintain a high level of food hygiene and food safety.
- Experienced of handling customer complaints.
- To maintain a positive Health and Safety procedures and instructions are followed.
Restaurant Shift / Floor Manager employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift / Floor Manager
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific situations where you motivated staff or improved team performance.
✨Tip Number 3
Research the local market and understand peak trading times for quick service restaurants. This knowledge will demonstrate your proactive approach and ability to manage operations effectively.
✨Tip Number 4
Prepare to discuss your experience with customer complaints and how you've resolved them. Showcasing your problem-solving skills will be crucial in a customer-focused role like this one.
We think you need these skills to ace Restaurant Shift / Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the restaurant or customer service sector. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and management. Mention your enthusiasm for Tim Hortons and how your values align with their focus on customer satisfaction and teamwork.
Highlight Key Skills: In your application, clearly outline your communication skills, flexibility in working hours, and ability to thrive in a fast-paced environment. Use specific examples to illustrate how you've successfully managed teams or improved customer experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Passion for Customer Service
As a Restaurant Shift/Floor Manager, customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to putting customers first.
✨Demonstrate Leadership Skills
Highlight your experience in leading teams, even if it's informal. Discuss how you motivate staff, handle conflicts, and create a positive work environment. This will show that you're ready to take on a management role.
✨Know the Business Inside Out
Familiarise yourself with Tim Hortons' menu, values, and recent developments. Being knowledgeable about the brand will impress the interviewers and show your genuine interest in the position.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations, such as customer complaints or staff issues. Think of specific examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
