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- Tasks: Lead a dynamic team, ensuring exceptional customer service and operational efficiency.
- Company: Join Tim Hortons, a beloved Canadian brand expanding rapidly in the UK.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for career growth.
- Why this job: Be part of a vibrant culture focused on customer satisfaction and teamwork.
- Qualifications: Previous restaurant management experience is essential; flexibility and strong communication skills are a must.
- Other info: Passion for coffee and a positive attitude will set you apart!
The predicted salary is between 26700 - 40000 £ per year.
Location: GL4 3EA
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible? Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us! Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service, or coffee shops? Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.
We prioritize customer satisfaction and are currently looking for an Outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In this role, you will help us maintain an exceptional brand. We offer a competitive salary, opportunities for growth, and a rewarding career.
To succeed as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player, with previous experience in the Restaurant & Customer Service sector within a fast-paced environment. Excellent communication skills, a customer-focused approach, and flexibility to work various hours, including early mornings, afternoons, evenings, and weekends, are essential.
If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you.
Key ResponsibilitiesAs a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
- Customer Service
- Lead by example, prioritizing customer satisfaction.
- Maintain a customer-focused approach in all operations.
- Accurately schedule staff to meet customer demand.
- Support the team to ensure operational efficiency.
- Conduct regular store walks to assess customer experience.
- People
- Encourage staff to share suggestions and concerns.
- Provide performance feedback, set goals, and offer support.
- Create a positive team environment, ensuring dignity and respect for all employees.
- Manage performance issues in collaboration with HR.
- Driving Sales
- Understand sales patterns, popular products, and peak times.
- Ensure proper merchandising and stock levels, supporting marketing campaigns.
- Coach employees on upselling and suggestive selling.
- Identify areas for improvement and motivate staff towards continuous improvement.
- Operations
- Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
- Set an example by remaining calm under pressure.
- Manage weekly stock orders and quality checks.
- Schedule maintenance for equipment.
- Maintain optimal inventory levels.
- Oversee opening and closing procedures.
- Ensure cleanliness, food hygiene, and overall operational standards.
- Implement health and safety procedures, reporting incidents promptly.
- Be flexible to work various shifts as part of the management team.
- Previous experience managing restaurants.
- Flexible and disciplined work approach.
- Experience in a food environment is advantageous but not essential.
- Ability to work independently and as part of a team.
- Good numeracy and literacy skills.
- High standards of food hygiene and safety.
- Experience handling customer complaints.
- Knowledge of health and safety procedures.
Restaurant Shift / Floor Manager employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift / Floor Manager
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Network with current or former employees of Tim Hortons. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight specific examples where you improved customer satisfaction or operational efficiency, as these are key aspects of the role.
✨Tip Number 4
Be ready to showcase your knowledge of the food and beverage industry, particularly in fast-paced environments. Discuss trends, popular products, and how you would drive sales at Tim Hortons to demonstrate your proactive approach to the role.
We think you need these skills to ace Restaurant Shift / Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in restaurant management or customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to drive sales and maintain high standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the brand. Mention your love for coffee and customer satisfaction, and explain how your previous experiences make you a great fit for the Restaurant Shift / Floor Manager position.
Highlight Key Skills: In your application, focus on key skills such as team leadership, communication, and operational efficiency. Provide examples of how you've successfully managed teams and improved customer experiences in past roles.
Show Enthusiasm for the Brand: Demonstrate your knowledge of Tim Hortons and its values in your application. Mention any personal experiences with the brand and express your excitement about contributing to its growth in the UK.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Leadership Skills
As a potential Restaurant Shift/Floor Manager, it's crucial to demonstrate your leadership abilities. Share specific examples from your past experiences where you successfully led a team, resolved conflicts, or improved customer satisfaction.
✨Understand the Brand
Familiarise yourself with Tim Hortons' values and mission. During the interview, express your passion for the brand and how you can contribute to maintaining its exceptional reputation in customer service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Think of situations you've faced in previous roles and how you managed them effectively.
✨Highlight Flexibility and Teamwork
Emphasise your flexibility in working various shifts and your ability to collaborate with a diverse team. Discuss how you can adapt to different situations and support your colleagues to create a positive work environment.
