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For Companies At a Glance
- Tasks: Lead a team, ensure customer satisfaction, and drive sales in a fast-paced restaurant environment.
- Company: Join Tim Hortons, a beloved Canadian brand with over 5,000 locations worldwide, expanding rapidly in the UK.
- Benefits: Enjoy a competitive salary of £32,000 plus bonuses, with opportunities for career growth.
- Why this job: Be part of a dynamic team focused on customer experience and operational excellence while shaping your career.
- Qualifications: Previous restaurant management experience is preferred; flexibility and teamwork are essential.
- Other info: This role offers a chance to grow with a company planning to open hundreds of new restaurants.
The predicted salary is between 24000 - 32000 £ per year.
Join to apply for the Restaurant Manager role at Tim Hortons UK & Ireland Ltd..
Location: ML1 2AF
Salary: £32,000 plus Bonus
Overview
Are you an outgoing Manager with experience in restaurants, quick service or coffee shops? Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee, and we have an ever-growing presence in the U.K., with exciting plans to open hundreds of restaurants over the next 10 years. We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Managers to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with a competitive salary, with the opportunity to grow with us and carve a glorious career.
Responsibilities
- Customer Service: Lead by example treating customers as top priority; be customer focused in all areas of the restaurant operations; accurate staff scheduling that meets customer demand; support the whole team to maintain operational efficiency; conduct regular store walks, in the eyes of the customer.
- People: Encourage staff to share suggestions and concerns; recruitment of team including interviews, onboarding and training; provide feedback to all members of the team on performance, set goals and objectives and provide support and guidance; absence management; monitor and submit payroll information for all employees; work alongside the Shift Managers to identify high performers and employees with potential; create a positive teamwork ensuring that all employees are treated with dignity and respect and are free from discrimination; performance management when necessary, working with the HR Department.
- Driving Sales: An in-depth understanding of sales, popular products, peak trade times, and adjustments; ensure all products are correctly merchandised and at sufficient levels and all aspects of the marketing campaigns; coach employees to upsell and suggestive sell to customers; complete weekly cost control reports, i.e., P&L; constantly evaluate where the restaurant could improve and drive continuous improvement with employee incentives.
- Operations: Analyze store KPIs such as sales, employee turnover, food safety and Health & Safety standards; set the example for your team by keeping a cool head under pressure; weekly stock orders and ensure that all incoming orders are checked for quality; maintenance schedule for all equipment for preventative maintenance and calibration purposes; inventory management; opening and closing procedures are adhered to; maintain operational standards/cleanliness including food quality, food hygiene, customer experience, speed of service and hospitality; health and safety program with accurate reporting of any accidents or incidents; be available to work a variety of shifts as part of the management team.
Key Requisites
- Previous experience of running restaurants
- Flexible and disciplined approach to work
- Experience of working in a food environment would be advantageous but not essential
- Able to work as part of a team and on their own
- Have a reasonable standard of numeracy and literacy
- To maintain a high level of food hygiene and food safety
- Experienced in handling customer complaints
- To maintain positive Health and Safety procedures and instructions are followed
If you’re a Restaurant Manager who wants to help us to expand and have the opportunity to grow your own career in the meantime then we’d love to hear from you. This could be the excellent new opportunity you’re looking for—join us!
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Restaurants
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Restaurant Manager employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Manager
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your management style with their expectations.
✨Tip Number 2
Network with current or former employees of Tim Hortons. They can provide valuable insights into the company culture and what it takes to succeed as a Restaurant Manager within their team.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to lead a team, manage operations, and drive sales. Highlighting measurable successes will make you stand out.
✨Tip Number 4
Show your enthusiasm for the role and the brand during any interactions. A positive attitude and genuine interest in contributing to Tim Hortons' growth will resonate well with the hiring team.
We think you need these skills to ace Restaurant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in restaurant management, customer service, and team leadership. Use specific examples that demonstrate your ability to drive sales and manage operations effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the restaurant industry and your understanding of Tim Hortons' values. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Key Skills: Emphasise skills such as team management, customer service excellence, and operational efficiency. Provide concrete examples of how you've successfully implemented these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a management role.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Showcase Your Customer Service Skills
As a Restaurant Manager, customer service is key. Be prepared to share specific examples of how you've prioritised customer satisfaction in your previous roles. Highlight any initiatives you've implemented that improved the customer experience.
✨Demonstrate Leadership Qualities
Tim Hortons values strong leadership. Discuss your experience in managing teams, resolving conflicts, and motivating staff. Be ready to explain how you encourage team collaboration and maintain a positive work environment.
✨Understand Sales and Operations
Familiarise yourself with sales metrics and operational standards relevant to the restaurant industry. Be prepared to discuss how you've driven sales in the past and your approach to managing inventory and food safety.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think about potential challenges you might face as a Restaurant Manager and how you would handle them. This could include dealing with customer complaints or managing staff performance.
