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- Tasks: Lead a dynamic team, ensuring exceptional customer service and operational efficiency.
- Company: Join Tim Hortons, a beloved coffee brand with over 5,000 locations worldwide.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for career growth.
- Why this job: Be part of a fast-paced environment where your leadership can shine and impact customer satisfaction.
- Qualifications: Previous restaurant management experience and strong communication skills are essential.
- Other info: Flexible hours required, including mornings, evenings, and weekends.
The predicted salary is between 26700 - 37300 £ per year.
Join to apply for the Coffee Shop Shift Manager role at Tim Hortons UK & Ireland Ltd.
Salary: £12.82 + Bonus Scheme
Location: ML1 2AF
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK and we need great people like to you to join us!!
Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service or coffee shops?
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years.
We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Coffee Shop Shift Manager to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with a competitive salary, with the opportunity to grow with us and carve a glorious career.
To apply for the position of Coffee Shop Shift Manager you will be a great leader and positive team player, who has previous experience in the Restaurant & Customer Service sector within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).
If you have a passion for leading a dynamic team, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch.
Responsibilities
Customer Service
- Lead by example treating customers as top priority.
- Be customer focused in all areas of the restaurant operations.
- Accurate staff scheduling that meets customer demand.
- Support the whole team to maintain operational efficiency,
- Conduct regular store walks, in the eyes of the customer.
People
- Encourage staff to share suggestions and concerns.
- Provide feedback to all members of the team on performance, sets goals and objectives & provide support and guidance.
- Create a positive teamwork ensuring that all employees are treated with dignity and respect and are free from discrimination.
- Performance management when necessary, working with the HR Department
Driving Sales
- An in-depth understanding of sales, popular products, peak trade times, and adjusts accordingly.
- Ensure all products are correctly merchandised and at sufficient levels and all aspects of the marketing campaigns.
- Coach employees to up sell and suggestive sell to customers.
- Constantly evaluate where the restaurant could improve. Based on employee incentives to bring employees focus to continuous improvement.
Operations
- Key Performance Indicators, such as sales, employee turnover, Food safety and Health & Safety standards.
- Set the example for your team by keeping a cool head under pressure.
- Weekly stock orders and ensure that all incoming orders are checked for quality.
- Maintenance schedule for all equipment for preventative maintenance and calibration purposes.
- Optimal inventory
- Opening and closing procedures.
- Maintaining operational standards/cleanliness within the restaurant, such as food quality, food hygiene standards, customer experience, speed of service and hospitality
- Health and Safety program in the restaurant, focusing on the accurate and prompt reporting of any accidents or incidents to the Regional Manager.
- Be available at the times to work a variety of shifts as part of the management team.
Qualifications
- Previous experience of running restaurants
- A flexible and disciplined approach to work.
- Experience of working in a food environment would be advantageous but not essential.
- Able to work as part of a team and on their own.
- Have a reasonable standard of numeracy and literacy.
- To maintain a high level of food hygiene and food safety
- Experienced of handling customer complaints
- To maintain a positive Health and Safety procedures and instructions are followed.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Restaurants
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Coffee Shop Shift Manager employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coffee Shop Shift Manager
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in fast-paced environments. Be ready to share specific examples of how you've successfully managed teams, resolved conflicts, or improved customer service in previous roles.
✨Tip Number 3
Demonstrate your knowledge of coffee and food service trends. Being able to discuss popular products and peak trade times shows your passion for the industry and can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your flexibility and availability for various shifts. Since the role requires working early mornings, evenings, and weekends, showing that you're adaptable will make you a more attractive candidate.
We think you need these skills to ace Coffee Shop Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the restaurant or coffee shop industry. Emphasise any leadership roles you've held and your customer service skills, as these are crucial for the Coffee Shop Shift Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for coffee and customer service. Mention specific experiences where you led a team or improved customer satisfaction, aligning your skills with the responsibilities outlined in the job description.
Highlight Key Skills: In your application, focus on key skills such as communication, team management, and operational efficiency. Use examples to demonstrate how you've successfully managed a team or improved sales in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a managerial role.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Passion for Coffee
Make sure to express your enthusiasm for coffee and the coffee shop environment. Share any personal experiences or stories that highlight your love for coffee, as this will resonate well with the interviewers at Tim Hortons.
✨Demonstrate Leadership Skills
As a potential Shift Manager, it's crucial to showcase your leadership abilities. Prepare examples of how you've successfully led a team in previous roles, focusing on how you motivated staff and handled challenges.
✨Emphasise Customer Service Experience
Tim Hortons places a strong emphasis on customer satisfaction. Be ready to discuss specific instances where you went above and beyond for customers, and how you would instil that same level of service in your team.
✨Prepare for Operational Questions
Expect questions about managing operations, such as scheduling and inventory management. Brush up on your knowledge of key performance indicators and be prepared to discuss how you would maintain high standards in these areas.
