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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer service and operational efficiency.
- Company: Join Tim Hortons, a beloved Canadian brand expanding rapidly in the UK.
- Benefits: Enjoy a competitive salary, bonuses, and opportunities for career growth.
- Why this job: Be part of a vibrant culture focused on customer satisfaction and teamwork.
- Qualifications: Experience in restaurant management and a passion for coffee are essential.
- Other info: Flexible shifts and a supportive environment await you!
The predicted salary is between 28000 - 36000 £ per year.
Restaurant Manager
Location: ML1 2AF
Salary: £32,000 plus Bonus
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing Manager with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a part of Canada\’s fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.
We prioritize our customers and are looking for outgoing Restaurant Managers to join our team on a permanent basis to maintain an exceptional brand. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.
To apply, you should be a great leader and positive team player with experience in the Restaurant & Customer Service sector within a fast-paced environment. Excellent communication skills, a customer-focused approach, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a keen interest in coffee, we would love to hear from you.
As a Restaurant Manager, we look for someone who:
- Has an outgoing and positive personality; work should be enjoyable!
- Can manage and develop a passionate team and deliver the best guest experience.
Key Responsibilities
As a Tim Hortons Restaurant Manager, you will be responsible for:
Customer Service
- Leading by example, prioritizing customer satisfaction.
- Focusing on customer-centric operations.
- Staff scheduling aligned with customer demand.
- Supporting operational efficiency.
- Conducting store walks from the customer\’s perspective.
People
- Encouraging staff suggestions and addressing concerns.
- Recruiting, onboarding, and training team members.
- Providing performance feedback, setting goals, and supporting development.
- Managing absences and payroll submissions.
- Identifying high performers and potential talent.
- Fostering a respectful, inclusive team environment.
- Managing performance issues with HR support.
Driving Sales
- Understanding sales trends, peak times, and product popularity.
- Ensuring proper merchandising and marketing execution.
- Training staff in upselling and suggestive selling techniques.
- Preparing weekly cost control reports, including P&L analysis.
- Continuously seeking improvements based on employee incentives and feedback.
Operations
- Analyzing KPIs such as sales, staff turnover, and food safety standards.
- Maintaining composure under pressure.
- Managing stock orders and quality checks.
- Scheduling preventative maintenance.
- Managing inventory efficiently.
- Adhering to opening and closing procedures.
- Maintaining cleanliness, food safety, and hygiene standards.
- Implementing health and safety protocols and reporting incidents promptly.
- Working flexible shifts as part of the management team.
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Key Requisites |
- Experience in managing restaurants.
- Flexible and disciplined work approach.
- Experience in food environment is advantageous but not essential.
- Ability to work independently and as part of a team.
- Good numeracy and literacy skills.
- High standards of food hygiene and safety.
- Experience handling customer complaints.
- Adherence to health and safety procedures.
If you\’re a Restaurant Manager eager to help us expand and grow your career, we want to hear from you!
This could be the excellent new opportunity you\’re looking for—join us!
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Restaurant Manager employer: Tim Hortons
Contact Detail:
Tim Hortons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Manager
✨Tip Number 1
Network with current and former employees of Tim Hortons. They can provide valuable insights into the company culture and what it takes to succeed as a Restaurant Manager. Use platforms like LinkedIn to connect and engage with them.
✨Tip Number 2
Familiarise yourself with Tim Hortons' menu and customer service philosophy. Being knowledgeable about their offerings and demonstrating a passion for coffee can set you apart during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight specific examples where you improved customer satisfaction or operational efficiency.
✨Tip Number 4
Showcase your flexibility and adaptability. Be ready to explain how you've handled high-pressure situations in previous roles, especially in fast-paced environments like restaurants or coffee shops.
We think you need these skills to ace Restaurant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in restaurant management and customer service. Use specific examples that demonstrate your leadership skills and ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the brand. Mention your understanding of Tim Hortons' values and how your experience aligns with their focus on customer satisfaction and team development.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed teams, handled customer complaints, or improved operational efficiency. This will show that you have the necessary skills to excel as a Restaurant Manager.
Showcase Your Personality: Since the role requires an outgoing and positive personality, let your character shine through in your application. Use a friendly tone and express your enthusiasm for leading a dynamic team and creating exceptional guest experiences.
How to prepare for a job interview at Tim Hortons
✨Show Your Passion for Customer Service
As a Restaurant Manager, your focus will be on customer satisfaction. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to the brand's values.
✨Highlight Your Leadership Skills
Tim Hortons is looking for someone who can manage and develop a team. Discuss your experience in recruiting, training, and motivating staff. Share stories that showcase your ability to lead by example and foster a positive team environment.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to the restaurant industry, such as sales trends and food safety standards. Being able to discuss how you have used data to drive improvements in past roles will impress your interviewers.
✨Demonstrate Flexibility and Adaptability
The role requires working various hours and managing a fast-paced environment. Be ready to talk about how you've successfully adapted to changing circumstances in previous jobs, whether it’s handling unexpected challenges or adjusting schedules to meet customer demand.
