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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and operational efficiency.
- Company: Join Tim Hortons, a beloved coffee brand with over 5,000 locations worldwide.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for career growth.
- Why this job: Be part of an expanding company that values customer satisfaction and team spirit.
- Qualifications: Previous management experience in restaurants or customer service is essential.
- Other info: Flexible shifts available; perfect for those passionate about coffee and leadership.
The predicted salary is between 26700 - 32000 £ per year.
Restaurant Coffee Shop Shift Manager
Location: ML1 2AF
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a part of Canada\’s fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.
We prioritize customer satisfaction and are seeking an outgoing Coffee Shop Shift Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.
To qualify as a Coffee Shop Shift Manager, you should be a great leader and positive team player, with previous experience in the restaurant or customer service sector within a dynamic, fast-paced environment. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you have a passion for leading a team, thrive on customer satisfaction, and love coffee, we\’d love to hear from you.
Key Responsibilities
As a Tim Hortons Coffee Shop Shift Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
- Lead by example, treating customers as a top priority.
- Be customer-focused in all operations.
- Accurate staff scheduling to meet customer demand.
- Support the team to maintain operational efficiency.
- Conduct regular store walks from the customer\’s perspective.
People
- Encourage staff to share suggestions and concerns.
- Provide feedback, set goals, and support team members.
- Create a positive team environment, ensuring dignity, respect, and non-discrimination.
- Manage performance issues in collaboration with HR.
Driving Sales
- Understand sales patterns, popular products, and peak times.
- Ensure proper merchandising and stock levels.
- Coach staff on upselling and suggestive selling.
- Identify areas for improvement and motivate continuous enhancement.
Operations
- Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
- Maintain composure under pressure.
- Manage weekly stock orders and quality checks.
- Oversee equipment maintenance and calibration.
- Ensure optimal inventory levels.
- Handle opening and closing procedures.
- Maintain cleanliness, food hygiene, and customer experience standards.
- Implement health and safety protocols, reporting incidents promptly.
- Be available to work various shifts as part of the management team.
Key Requisites
- Previous experience managing restaurants.
- Flexible and disciplined work approach.
- Experience in food environments is advantageous but not essential.
- Ability to work independently and as part of a team.
- Good numeracy and literacy skills.
- Knowledge of food safety and hygiene standards.
- Experience handling customer complaints.
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Coffee Shop Shift Manager employer: Tim Hortons
Contact Detail:
Tim Hortons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coffee Shop Shift Manager
✨Tip Number 1
Familiarise yourself with Tim Hortons' values and customer service philosophy. Understanding their approach to customer satisfaction will help you align your responses during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Network with current or former employees of Tim Hortons. They can provide valuable insights into the company culture and what it takes to succeed as a Shift Manager, which can give you an edge in your application process.
✨Tip Number 3
Prepare examples from your past experience that showcase your leadership skills and ability to handle customer complaints effectively. Being able to articulate these experiences will demonstrate your readiness for a management role.
✨Tip Number 4
Be ready to discuss how you would manage a busy shift and maintain operational efficiency. Think about strategies you've used in the past to motivate teams and ensure high standards of service, as this will be crucial in your role.
We think you need these skills to ace Coffee Shop Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the restaurant or coffee shop sector. Emphasise any leadership roles or customer service achievements that align with the responsibilities of a Coffee Shop Shift Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for coffee and customer service. Mention specific examples of how you've led teams or improved customer satisfaction in previous roles, demonstrating your fit for the position.
Highlight Key Skills: In your application, focus on essential skills such as communication, team management, and problem-solving. Provide examples of how you've successfully managed staff schedules or handled customer complaints in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Tim Hortons
✨Show Your Passion for Coffee
Make sure to express your love for coffee and the coffee shop environment during the interview. Share any personal experiences or stories that highlight your enthusiasm for the product and how it relates to customer satisfaction.
✨Demonstrate Leadership Skills
As a potential shift manager, it's crucial to showcase your leadership abilities. Prepare examples of how you've successfully led a team in the past, resolved conflicts, or motivated staff to achieve their best performance.
✨Understand Customer Service Excellence
Be ready to discuss what exceptional customer service means to you. Provide specific examples of how you've handled difficult customer situations and how you prioritise customer satisfaction in your work.
✨Familiarise Yourself with Tim Hortons
Research Tim Hortons' values, menu, and recent developments. Showing that you understand the brand and its commitment to quality will demonstrate your genuine interest in the role and the company.
