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- Tasks: Resolve complex seller issues and enhance communication in a dynamic e-commerce environment.
- Company: Cutting-edge e-commerce company based in London with a focus on innovation.
- Benefits: Competitive salary, equity options, generous leave policies, and hybrid work model.
- Why this job: Join a team that values your input and helps improve seller experiences.
- Qualifications: 1+ years in customer-facing roles and familiarity with support tools.
- Other info: Collaborative environment with opportunities for professional growth.
The predicted salary is between 30000 - 45000 £ per year.
A cutting-edge e-commerce company based in London is looking for a Seller Experience Specialist to resolve complex seller issues and enhance communication. This full-time position has a hybrid work model, requiring collaboration with internal teams to improve seller experience.
Key qualifications include:
- 1+ years in customer-facing roles
- Familiarity with support tools
- A strong understanding of marketplace dynamics
This role offers a competitive salary in the range of £30K – £45K and an array of perks including equity options and generous leave policies.
Seller Experience Specialist — Hybrid, Equity Eligible in London employer: Tilt
Contact Detail:
Tilt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seller Experience Specialist — Hybrid, Equity Eligible in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to seller experience. We should also think of examples from our past roles that showcase our problem-solving skills and customer service expertise.
✨Tip Number 3
Show off your knowledge of marketplace dynamics during the interview. We can impress them by discussing trends or challenges in e-commerce that relate to the role. It’ll show we’re genuinely interested!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can keep us fresh in their minds. Plus, it shows we’re proactive!
We think you need these skills to ace Seller Experience Specialist — Hybrid, Equity Eligible in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Seller Experience Specialist role. Highlight your customer-facing experience and any relevant skills that match the job description. We want to see how you can enhance seller communication!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving seller experiences and how your background makes you a perfect fit for our team. Let us know what excites you about this role!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved complex issues in previous roles. We love seeing candidates who can think on their feet and come up with creative solutions, especially in a fast-paced e-commerce environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Tilt
✨Know the Marketplace Inside Out
Make sure you brush up on your knowledge of marketplace dynamics. Understand how sellers interact with the platform and what common issues they face. This will help you demonstrate your expertise and show that you're ready to tackle complex seller issues.
✨Familiarise Yourself with Support Tools
Since familiarity with support tools is key for this role, take some time to research and even practice using popular customer support software. Being able to discuss these tools confidently during the interview will show that you're proactive and prepared.
✨Highlight Your Customer-Facing Experience
With over a year in customer-facing roles being a requirement, be ready to share specific examples of how you've successfully resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Show Enthusiasm for Collaboration
This role requires collaboration with internal teams, so express your enthusiasm for teamwork. Share experiences where you've worked effectively with others to improve processes or resolve issues, highlighting your communication skills and ability to enhance seller experience.
