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- Tasks: Lead a dynamic service desk team while tackling complex technical issues.
- Company: Join a forward-thinking company that values teamwork and innovation.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for personal growth.
- Why this job: Make a real impact by developing others and enhancing customer experiences.
- Qualifications: Strong tech skills in Microsoft environments and experience in coaching or mentoring.
- Other info: Great chance to step into a supervisory role with excellent career progression.
The predicted salary is between 35000 - 45000 £ per year.
Are you a hands‑on technical specialist who enjoys supporting and developing others? This is an opportunity to step into a supervisory role where you’ll combine strong technical expertise with coaching, mentoring and team coordination. You’ll act as a key escalation point for complex desktop and infrastructure issues while helping to shape a high‑performing, customer‑focused service desk team.
The role involves supporting the day‑to‑day running of a busy service desk, ensuring issues are prioritised, resolved efficiently and communicated clearly across the business. You’ll play a key role in developing the team, including coaching, mentoring and helping individuals grow their capability, particularly around service delivery and customer experience. You’ll also act as the technical escalation point for 2nd line desktop queries, taking ownership of more complex issues and ensuring they are resolved within agreed service levels.
What you’ll be doing:
- Acting as the go‑to escalation point for technical issues across desktop and infrastructure
- Supporting and coordinating a team of service desk engineers
- Coaching and mentoring team members to improve performance and service delivery
- Managing and prioritising workloads to ensure SLAs are consistently met
- Communicating clearly with stakeholders across the business
- Identifying trends and areas for improvement within the service desk
- Playing a key role in ITIL‑aligned processes, including incident and change management
- Supporting governance and contributing to technical design authority discussions where required
- Maintaining a strong focus on customer experience at all times
What they’re looking for:
- Strong technical background across Microsoft environments (Windows, Active Directory, Exchange)
- Experience supporting desktop environments and troubleshooting complex issues
- Proven ability to act as an escalation point within a service desk environment
- Experience working within an ITIL‑based environment, particularly across incident management, change management and governance
- Exposure to or involvement in Technical Design Authority (TDA) or similar governance frameworks
- Excellent communication skills, with the ability to build rapport at all levels
- Confident stakeholder management skills
- A personable, approachable style with a genuine interest in supporting others
- Experience coaching, mentoring or informally leading others
- Someone who can inspire, motivate and bring energy to a team
Why this role?
This is a great opportunity for someone looking to step into, or further develop, a supervisory position while remaining close to the technology. You’ll have the chance to influence how the service desk operates, develop others, and make a real impact on both team performance and customer experience.
Technical Support Supervisor in Manchester employer: Tilt Recruitment
Contact Detail:
Tilt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Supervisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in service desks or supervisory roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and customer service scenarios. We recommend practising common interview questions related to team management and technical troubleshooting to show you're ready to step up.
✨Tip Number 3
Don’t forget to showcase your coaching and mentoring experience! When you get the chance to talk about your past roles, highlight how you've helped others grow. This is key for a supervisory position, and it’ll make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate candidates who want to make a difference in tech support.
We think you need these skills to ace Technical Support Supervisor in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Supervisor role. Highlight your technical expertise, especially in Microsoft environments, and any experience you have in coaching or mentoring others.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this supervisory position. Share specific examples of how you've supported teams, resolved complex issues, and improved customer experience in previous roles.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application demonstrates your ability to communicate effectively. Use straightforward language and structure your application well to make it easy for us to read.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Tilt Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft environments like Windows, Active Directory, and Exchange. Be prepared to discuss specific troubleshooting scenarios you've handled in the past, as this will showcase your expertise and problem-solving skills.
✨Showcase Your Coaching Skills
Since the role involves mentoring and developing team members, think of examples where you've successfully coached or supported others. Highlight how you’ve helped improve performance or service delivery, as this will demonstrate your ability to inspire and lead a team.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex technical issues. Remember, you'll need to communicate effectively with stakeholders at all levels, so being able to explain things simply and confidently is key.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage workloads and prioritise tasks under pressure. Think of specific instances where you've had to resolve escalated issues or manage SLAs, and be ready to share how you approached these challenges.