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For Companies At a Glance
- Tasks: Lead and transform IT service delivery while mentoring a small team.
- Company: Dynamic multi-site UK business with a strong focus on innovation.
- Benefits: Competitive salary, training support, employee recognition, and wellbeing resources.
- Other info: Join a close-knit team and enjoy a variety of hands-on and project work.
- Why this job: Shape the future of IT services and make a real impact in a growing company.
- Qualifications: Experience in IT support and a passion for leadership.
The predicted salary is between 40000 - 40000 £ per year.
This is not your typical support role. It is your chance to lead, shape and transform IT service delivery in a growing, multi-site UK business with over £90m turnover and 500+ users.
If you are the kind of person who enjoys fixing things properly, not just quickly, and you have been itching to take more ownership, this could be the move that changes your career.
Whats in it for you?
- Step into a leadership role without needing years of management experience
- Own and shape the Service Desk function from the ground up
- Work directly with a forward-thinking Head of Technology and fractional CIO
- Get exposure to IT transformation, service improvement and project delivery
- Be part of a small, close-knit tech team (c.5 people) where your voice matters
- Training, certifications and development fully supported
- Real variety: hands-on support + leadership + projects (Power BI, automation, service improvement)
- Recognition through monthly awards (£250 vouchers) and annual events
- Access to a wide employee benefits platform and wellbeing support
The opportunity
You will take the lead on day-to-day IT service and operations, acting as the go-to escalation point while mentoring a Service Desk Analyst and helping bring structure to a fast-moving environment.
IT Service Desk Lead/Manager in Manchester employer: Tilt Recruitment
Contact Detail:
Tilt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Lead/Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know about opportunities at companies you're interested in. A personal recommendation can make all the difference.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their tech stack and be ready to discuss how you can lead and improve their service desk operations. Show them you’re not just another candidate!
✨Tip Number 3
Practice your leadership pitch! Since this role is about shaping and transforming the service desk, be ready to share your vision on how you would approach this. Confidence in your ideas can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Service Desk Lead/Manager in Manchester
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for IT service delivery. Share specific examples of how you've tackled challenges in the past and what drives you to lead a team. We want to know why this role excites you!
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight relevant experience that aligns with leading a Service Desk and any projects you've managed. We love seeing how your skills match our needs, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your achievements and skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Tilt Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to IT service delivery. Understand the tools and technologies that are commonly used in service desks, as well as any specific systems the company might use. This will show that you're not just a leader but also someone who can get into the nitty-gritty when needed.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or projects in the past. Even if you haven't held a formal management position, think about times when you've taken charge or mentored others. This role is about shaping the Service Desk function, so demonstrating your ability to lead and inspire will be key.
✨Emphasise Problem-Solving
Since this role is all about fixing things properly, come prepared with examples of complex problems you've solved in previous roles. Discuss your thought process and how you approach challenges. This will highlight your analytical skills and your commitment to quality service.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current IT challenges and future goals. This shows that you're genuinely interested in the role and eager to contribute to their success. It also gives you a chance to assess if the company aligns with your career aspirations.