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For Companies At a Glance
- Tasks: Lead and transform IT service delivery in a dynamic, multi-site business.
- Company: Growing UK business with a turnover of over £90m and 500+ users.
- Benefits: Competitive salary, training support, employee benefits, and monthly recognition awards.
- Other info: Join a close-knit tech team where your voice truly matters.
- Why this job: Step into a leadership role and make a real impact on IT operations.
- Qualifications: Experience in IT support and a passion for ownership and improvement.
The predicted salary is between 40000 - 40000 £ per year.
Trafford Park | On-site | £40,000 + benefits | Career-defining opportunity
Ready to step up from 2nd line into something bigger? This is not your typical support role. It is your chance to lead, shape and transform IT service delivery in a growing, multi-site UK business with over £90m turnover and 500+ users.
If you are the kind of person who enjoys fixing things properly, not just quickly, and you have been itching to take more ownership, this could be the move that changes your career.
Whats in it for you?
- Step into a leadership role without needing years of management experience
- Own and shape the Service Desk function from the ground up
- Work directly with a forward-thinking Head of Technology and fractional CIO
- Get exposure to IT transformation, service improvement and project delivery
- Be part of a small, close-knit tech team (c.5 people) where your voice matters
- Training, certifications and development fully supported
- Real variety: hands-on support + leadership + projects (Power BI, automation, service improvement)
- Recognition through monthly awards (£250 vouchers) and annual events
- Access to a wide employee benefits platform and wellbeing support
The opportunity
You will take the lead on day-to-day IT service and operations, acting as the go-to escalation point while mentoring a Service Desk team.
IT Service and Operations Lead in Manchester employer: Tilt Recruitment
Contact Detail:
Tilt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service and Operations Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their tech stack and be ready to discuss how your experience can help shape their IT service delivery. Show them you’re not just another candidate!
✨Tip Number 3
Don’t shy away from showcasing your leadership potential. Even if you haven’t held a formal management position, share examples of how you've taken ownership in past roles. This is your chance to shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that IT Service and Operations Lead role!
We think you need these skills to ace IT Service and Operations Lead in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the IT Service and Operations Lead role. Highlight any leadership experience and specific projects you've worked on that demonstrate your ability to transform IT service delivery.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share your passion for IT service improvement and how you’ve taken ownership in previous positions. This is your chance to show your personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in IT support. We want to see your thought process and how you approach fixing things properly, not just quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Tilt Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to IT service delivery and operations. Be ready to discuss specific tools and methodologies you've used in the past, especially those that align with the job description.
✨Show Leadership Potential
Even if you haven't held a formal management position, think of examples where you've taken charge or led a project. Highlight your ability to mentor others and how you can shape the Service Desk function effectively.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've tackled complex issues. Focus on your approach to fixing things properly rather than just quickly, as this aligns with what they're looking for in a candidate.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about their IT transformation plans or team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.