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- Tasks: Transform sales processes and implement a new CRM system for a growing organisation.
- Company: Join a national organisation making a difference in social care and health.
- Benefits: Enjoy hybrid work, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a pivotal transformation that impacts client engagement and business success.
- Qualifications: Experience in sales transformation, CRM implementation, and change management is essential.
- Other info: This role offers a chance to drive cultural change in a supportive environment.
The predicted salary is between 48000 - 67200 £ per year.
Business Analyst – Sales Transformation & CRM
Contract Role | Hybrid (some travel required) | Outside IR35
3-6 months initially
Based Greater Manchester
Would you like to use your analysis skills to help transform a growing organisation\’s commercial and sales capability from the ground up?
Our client is a national organisation that has an excellent purpose within the social care/ health world. It is one that has historically grown through acquisition. As they enter a new phase of proactive growth, they are investing in building a sustainable, strategic sales and relationship management function.
Working closely with the Chief Commercial Officer and CIO, they are looking to hire an experienced analyst, who has worked on both tech and operational processes, and someone who has experience with Sales transformation and CRM systems; essentially to unleash the art of the possible and support the selection and implementation of a new CRM system.
You will be an experienced Sales Transformation & CRM Analyst/ Implementation Lead and you will help define and embed a new way of working – with a strong focus on sales processes, CRM strategy, and change management.
The business is changing approach within their current growth phase, to become more structured and sales-led. The technology is required to underpin and drive the change, as well as support the bid team, and existing commercial strategy.
They require someone to:
- Map and analyse existing sales and referral processes across their branch network
- Define new ways of working that help win planned tenders and optimise reactive referrals their clients (local authorities and healthcare settings/ providers)
- Support the selection and implementation of a CRM that is fit-for-purpose, scalable, and embraced by the organisation
- Champion cultural change by helping embed a sales and commercial mindset across the business, from regional managers to branch staff
As part of this role you will:
- Work closely with the CCO, CIO, and bid/commercial teams to define a blueprint for future sales operations
- Lead process mapping and improvement activities for sales, tenders, and referrals
- Provide critical input into the selection of a CRM system and help shape its successful rollout
- Develop clear recommendations for contact and data management, ensuring the business can track and act on leads and referrals
- Engage with regional and branch teams to understand current challenges and demonstrate the \’art of the possible\’
- Drive change management activities, from training and stakeholder engagement to incentives and adoption strategies
- Ensure CRM adoption and usage supports measurable commercial outcomes
You will:
- Be a commercially astute analyst, project lead or transformation consultant with experience delivering sales process improvement and CRM implementations
- Have a strong understanding of sales functions, especially in environments where formal sales structures are newly forming
- Possess demonstrable experience in change and cultural transformation, particularly in organisations new to sales thinking
- Have experience working closely with both IT and commercial stakeholders to shape and implement system and process change
- Pride yourself on excellent communication and influencing skills, with the confidence to challenge constructively and bring people on a journey
- Have previous experience working in or with distributed, service-based organisations ie. health care, housing, social care, public services or local authority.
Our long standing and highly regarded client is at a pivotal point in their journey – with opportunity and change ahead. You\’ll play a key role in defining how they engage their clients, win new business, and build a culture that\’s equipped for sustainable growth.
This role outside of IR35 and is North West based, but a hybrid working model.
Rate c £500-600 per day
Tilt Recruitment is acting as an Employment Business in relation to this role.
Apply now to be part of a transformation that truly matters.
Start date is ASAP.
- Manchester, Bristol, Chester, Guildford, Leeds, Liverpool, London, Milton Keynes, Preston, Reading
- Circa £48,000 Dependent on Experience + Bonus & Benefits
- Manchester, Bristol, Chester, Guildford, Leeds, Liverpool, London, Milton Keynes, Preston, Reading
- Circa £48,000 Dependent on Experience + Bonus & Benefits
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Business Analyst/ Sales CRM employer: Tilt Recruitment
Contact Detail:
Tilt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst/ Sales CRM
✨Tip Number 1
Familiarise yourself with the latest CRM systems and sales transformation strategies. Being knowledgeable about current trends and technologies will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the social care and health sectors. Attend industry events or webinars to connect with potential colleagues and learn more about the challenges they face, which can give you insights to discuss during your application process.
✨Tip Number 3
Prepare to showcase your experience in change management and cultural transformation. Think of specific examples where you've successfully led similar initiatives, as this will be crucial in demonstrating your fit for the role.
✨Tip Number 4
Research the organisation's current sales processes and any recent changes they've made. This knowledge will allow you to tailor your discussions and show how you can contribute to their ongoing transformation efforts.
We think you need these skills to ace Business Analyst/ Sales CRM
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales transformation and CRM systems. Use specific examples that demonstrate your analytical skills and project management capabilities.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the organisation's mission. Discuss how your background aligns with their needs, particularly in change management and cultural transformation.
Showcase Relevant Skills: Emphasise your experience with process mapping, CRM selection, and implementation. Mention any specific tools or methodologies you have used that are relevant to the role.
Prepare for Potential Questions: Anticipate questions related to your experience in sales processes and CRM systems. Be ready to discuss how you've driven change in previous roles and how you can contribute to their growth.
How to prepare for a job interview at Tilt Recruitment
✨Understand the Role and Company
Before your interview, make sure you thoroughly understand the role of a Business Analyst in Sales Transformation & CRM. Research the company’s mission in the social care and health sector, and be prepared to discuss how your skills align with their goals.
✨Showcase Your Analytical Skills
Be ready to provide examples of how you've successfully mapped and analysed sales processes in previous roles. Highlight specific projects where your analysis led to measurable improvements, especially in CRM implementations.
✨Demonstrate Change Management Experience
Since this role involves driving cultural change, prepare to discuss your experience in change management. Share examples of how you've engaged stakeholders and facilitated training to ensure successful adoption of new systems or processes.
✨Prepare Questions for the Interviewers
Have insightful questions ready for the Chief Commercial Officer and CIO. Ask about their vision for the new CRM system and how they see the role of the Business Analyst contributing to their strategic goals. This shows your genuine interest in the position.
