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- Tasks: Lead a team to support and enhance critical IT applications in social care.
- Company: Tilt Recruitment connects candidates with fantastic organisations across the UK.
- Benefits: Enjoy hybrid work, personal development opportunities, and a supportive environment.
- Why this job: Make a real impact in social care while driving digital transformation.
- Qualifications: Experience in IT application support, preferably in health or social care.
- Other info: Earn up to £500 for successful referrals and explore other roles with us.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an Application Support Lead / Manager to oversee the support, maintenance, and enhancement of critical IT applications within a social care business. This role ensures the reliability, security, and efficiency of key systems, supporting frontline teams to deliver high-quality care. The successful candidate will lead a small support team, manage system changes, and work closely with stakeholders to drive digital improvements; interfacing closely with the Change team.
You’ll also successfully manage 3rd party technology suppliers, working closely and effectively with them to maintain and improve performance and business efficiencies.
What you’ll be doing:
- Lead and work closely with a small team of application support specialists responsible for a variety of social care systems such as rostering systems/ booking systems, finance and payroll systems and case management systems.
- Ensuring timely issue resolution and continuous system performance monitoring.
- Provide technical support and administration for core applications, including case management and electronic records systems.
- Manage system upgrades, enhancements, and integrations, working with vendors and internal teams.
- Ensure compliance with data protection, security, and healthcare regulations.
- Collaborate with stakeholders to identify and implement process improvements.
- Oversee training and user support, ensuring effective system adoption across teams.
What you’ll need:
- Proven experience in IT application support lead or management role, preferably in health or social care.
- Strong understanding of a range of CRM or ERP systems specifically rostering systems / booking systems, finance and payroll systems, case management systems and healthcare IT, including regulatory compliance.
- Excellent problem-solving, communication, and stakeholder management skills.
- Ability to lead teams, manage vendors, and oversee change management.
Preferred Qualifications:
- Experience with social care or healthcare software (e.g., Liquidlogic, Mosaic, EMIS).
- Project management experience (PRINCE2, Agile desirable).
This role presents an opportunity to lead digital transformation and drive improvements in critical IT systems. If you’re looking for your next step in application support within a supportive and collaborative environment and one in which you’ll be playing your part in making life better for those who need it the most, then please apply and we’ll be in touch shortly.
Applications Support Manager employer: Tilt Recruitment
Contact Detail:
Tilt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Manager
✨Tip Number 1
Familiarise yourself with the specific social care systems mentioned in the job description, such as rostering and case management systems. Having a solid understanding of these applications will help you demonstrate your expertise during interviews.
✨Tip Number 2
Highlight any experience you have in managing vendor relationships or third-party technology suppliers. This is crucial for the role, so be ready to discuss how you've successfully collaborated with external partners in the past.
✨Tip Number 3
Prepare examples of how you've led teams through change management processes. The ability to manage system upgrades and enhancements is key, so showcasing your leadership skills in this area will set you apart.
✨Tip Number 4
Research the latest trends in healthcare IT and digital transformation. Being knowledgeable about current developments will not only impress your interviewers but also show your commitment to driving improvements in critical IT systems.
We think you need these skills to ace Applications Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT application support, particularly in health or social care. Emphasise your leadership skills and any specific systems you've worked with, such as rostering or case management systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the importance of IT applications in social care. Mention your problem-solving abilities and how you can contribute to digital transformation within the organisation.
Highlight Relevant Qualifications: If you have qualifications like PRINCE2 or Agile project management, be sure to mention these in your application. They are highly relevant to the role and demonstrate your capability in managing projects effectively.
Showcase Stakeholder Management Skills: In your application, provide examples of how you've successfully managed stakeholders in previous roles. This is crucial for the Applications Support Manager position, so make it clear how you can facilitate collaboration and drive improvements.
How to prepare for a job interview at Tilt Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with various IT applications, especially those relevant to social care. Highlight specific systems you've worked with, such as rostering or case management systems, and be ready to explain how you resolved issues or improved performance.
✨Demonstrate Leadership Skills
As an Applications Support Manager, you'll need to lead a team. Share examples of how you've successfully managed teams in the past, focusing on your approach to mentoring, training, and fostering collaboration among team members.
✨Understand Stakeholder Needs
Prepare to discuss how you've engaged with stakeholders in previous roles. Show that you can identify their needs and translate them into actionable improvements for IT systems, ensuring that you can effectively support frontline teams.
✨Emphasise Compliance Knowledge
Given the importance of data protection and healthcare regulations in this role, be ready to talk about your understanding of these areas. Discuss any relevant experiences where you ensured compliance and how you would apply that knowledge in this position.
