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For Companies At a Glance
- Tasks: Lead a team to support and improve diverse business applications.
- Company: Join a values-led organisation focused on system transformation in healthcare.
- Benefits: Enjoy a flexible, supportive work environment with growth opportunities.
- Why this job: Make a real impact while collaborating with a friendly, forward-thinking team.
- Qualifications: Proven leadership in IT, application support, and strong communication skills required.
- Other info: Earn up to £500 for successful referrals; we value your network!
The predicted salary is between 43200 - 72000 £ per year.
Are you an experienced IT professional ready to lead the charge in transforming systems delivery and support within a collaborative, people-driven business? Do you thrive on building relationships, driving change, and ensuring technology truly serves the people who use it? If so, then this could be the perfect opportunity for you!
About the Role
We’re looking for a passionate Application Support Manager / Systems Lead to take ownership of our client’s diverse business applications portfolio. You’ll lead a high-performing team of Application Support & Development professionals while working closely with project teams, business stakeholders, and key suppliers to deliver real impact across the organisation. This role is all about leading with confidence, fostering strong relationships both internally and externally, and being the go-to expert for system improvements, delivery and support.
What You’ll Be Doing
- Oversee all application and systems support, development, testing, and delivery
- Lead and mentor the Application Support & Development Team
- Build trusted partnerships with internal stakeholders and external suppliers, negotiating SLAs and managing product roadmaps
- Drive continuous improvement across systems and user experience through agile, structured change processes
- Support large-scale projects and system transformations with hands-on expertise and strategic input
- Take ownership of system licensing, budgeting, and supplier performance
- Act as Lead Communicator — owning the messaging around critical issues, system downtime, and changes to ensure clarity and confidence across the business
What You’ll Bring
- A natural leader with the ability to inspire, influence and guide teams
- Proven experience managing system portfolios and supplier relationships
- Knowledge in application support, system delivery, and small change management
- A collaborative, solutions-focused mindset with exceptional stakeholder engagement skills
- Strong understanding of IT operations, databases, testing, and systems integration
- Excellent communication skills - you’ll be just as comfortable speaking with end users as you are with Directors or suppliers
- Relevant professional certifications (ITIL, Prince2, Microsoft, Six Sigma, etc.) are a plus
Why Join?
- Be at the forefront of system transformation in a values-led organisation
- Collaborate with a friendly, forward-thinking team where your input drives real change
- Make a difference to the operational success of a leading healthcare group
- Enjoy a flexible, supportive working environment with opportunities for growth
Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn’t right for you, please still get in touch with us as we may have other roles which may suit you better.
We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know.
Tilt Recruitment is acting as an Employment Business in relation to this vacancy.
Application Support Manager employer: Tilt Recruitment
Contact Detail:
Tilt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Manager
✨Tip Number 1
Network with professionals in the IT and application support field. Attend industry events or webinars where you can meet potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 2
Research StudySmarter's current projects and initiatives. Understanding our goals and challenges will help you tailor your conversations during interviews, showcasing how your skills can directly contribute to our success.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams. Be ready to share specific examples of how you've driven change and improved systems in previous roles, as this is crucial for the Application Support Manager position.
✨Tip Number 4
Familiarise yourself with relevant certifications like ITIL or Prince2. Highlighting your knowledge in these areas during discussions can set you apart from other candidates and demonstrate your commitment to professional development.
We think you need these skills to ace Application Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support and systems management. Emphasise your leadership skills and any specific projects where you've driven change or improved user experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading teams and transforming systems delivery. Mention specific examples of how you've built relationships with stakeholders and contributed to system improvements in previous roles.
Highlight Relevant Certifications: If you have certifications like ITIL, Prince2, or Six Sigma, be sure to include them prominently in your application. These qualifications can set you apart as a candidate who is serious about their professional development.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to communicate effectively with both technical teams and non-technical stakeholders. This could be through past experiences or specific achievements.
How to prepare for a job interview at Tilt Recruitment
✨Showcase Your Leadership Skills
As an Application Support Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your mentoring style and how you foster collaboration.
✨Understand the Business Applications Portfolio
Familiarise yourself with the types of applications and systems the company uses. Be ready to discuss how you would approach managing and improving these systems, as well as any relevant experience you have with similar portfolios.
✨Prepare for Stakeholder Engagement
Since building relationships is key in this role, think about how you can effectively communicate with various stakeholders. Prepare anecdotes that highlight your experience in negotiating SLAs and managing supplier relationships.
✨Demonstrate Continuous Improvement Mindset
The role emphasises driving change and improvement. Be prepared to discuss specific strategies you've implemented in the past to enhance user experience and system performance, showcasing your solutions-focused mindset.
