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For Companies At a Glance
- Tasks: Lead a team to support and improve diverse business applications.
- Company: Join a values-led organisation focused on system transformation in healthcare.
- Benefits: Enjoy a flexible, supportive work environment with growth opportunities.
- Why this job: Make a real impact while collaborating with a friendly, forward-thinking team.
- Qualifications: Proven leadership in IT, application support, and strong communication skills required.
- Other info: Earn up to £500 for successful referrals; we value your network!
The predicted salary is between 43200 - 72000 £ per year.
Application Support Manager / Systems Lead – Greater Manchester – Hybrid Are you an experienced IT professional ready to lead the charge in transforming systems delivery and support within a collaborative, people-driven business? Do you thrive on building relationships, driving change, and ensuring technology truly serves the people who use it? If so, then this could be the perfect opportunity for you! About the Role We’re looking for a passionate Application Support Manager / Systems Lead to take ownership of our client’s diverse business applications portfolio. You’ll lead a high-performing team of Application Support & Development professionals while working closely with project teams, business stakeholders, and key suppliers to deliver real impact across the organisation. This role is all about leading with confidence, fostering strong relationships both internally and externally, and being the go-to expert for system improvements, delivery and support. What You’ll Be Doing Oversee all application and systems support, development, testing, and delivery Lead and mentor the Application Support & Development Team Build trusted partnerships with internal stakeholders and external suppliers, negotiating SLAs and managing product roadmaps Drive continuous improvement across systems and user experience through agile, structured change processes Support large-scale projects and system transformations with hands-on expertise and strategic input Take ownership of system licensing, budgeting, and supplier performance Act as Lead Communicator —owning the messaging around critical issues, system downtime, and changes to ensure clarity and confidence across the business What You’ll Bring A natural leader with the ability to inspire, influence and guide teams Proven experience managing system portfolios and supplier relationships Knowledge in application support, system delivery, and small change management A collaborative, solutions-focused mindset with exceptional stakeholder engagement skills Strong understanding of IT operations, databases, testing, and systems integration Excellent communication skills – you’ll be just as comfortable speaking with end users as you are with Directors or suppliers Relevant professional certifications (ITIL, Prince2, Microsoft, Six Sigma, etc.) are a plus Why Join? Be at the forefront of system transformation in a values-led organisation Collaborate with a friendly, forward-thinking team where your input drives real change Make a difference to the operational success of a leading healthcare group Enjoy a flexible, supportive working environment with opportunities for growth Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn’t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Follow us on LinkedIn, Twitter and Facebook. Tilt Recruitment is acting as an Employment Business in relation to this vacancy
Contact Detail:
Tilt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Manager
✨Tip Number 1
Network with professionals in the IT and application support field. Attend industry events or webinars where you can meet potential colleagues or leaders in the sector. Building these connections can provide valuable insights and may even lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest trends in application support and systems management. Being knowledgeable about current technologies and methodologies, such as Agile and ITIL, will help you stand out as a candidate who is ready to drive change.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams. Think of specific examples where you've successfully led projects or improved processes, as this role requires strong leadership and mentoring skills.
✨Tip Number 4
Research StudySmarter and understand our values and mission. Tailoring your conversations to align with our goals will demonstrate your genuine interest in the role and how you can contribute to our success.
We think you need these skills to ace Application Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support and systems management. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in managing system portfolios. Mention specific examples of how you've driven change and improved user experience in previous roles.
Highlight Relevant Certifications: If you have any professional certifications like ITIL, Prince2, or Six Sigma, be sure to include them prominently in your application. These qualifications can set you apart from other candidates.
Showcase Communication Skills: In your application, emphasise your ability to communicate effectively with both technical teams and non-technical stakeholders. Provide examples of how you've successfully managed relationships in past roles.
How to prepare for a job interview at Tilt Recruitment
✨Showcase Your Leadership Skills
As an Application Support Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your mentoring style and how you foster collaboration.
✨Understand the Business Applications Portfolio
Familiarise yourself with the types of business applications relevant to the role. Be ready to discuss how you would approach managing a diverse portfolio and improving user experience through system enhancements.
✨Prepare for Stakeholder Engagement
Since building relationships is key, think about how you can effectively communicate with various stakeholders. Prepare to share strategies you've used to negotiate SLAs or manage supplier relationships in previous roles.
✨Demonstrate Continuous Improvement Mindset
The role emphasises driving change and improvement. Be prepared to discuss specific instances where you've implemented agile processes or led initiatives that resulted in significant improvements in system delivery or user satisfaction.
