Application Support Manager

Application Support Manager / Systems Lead – Greater Manchester – Hybrid

Before applying for this role, please read the following information about this opportunity found below.

Are you an experienced IT professional ready to lead the charge in transforming systems delivery and support within a collaborative, people-driven business? Do you thrive on building relationships, driving change, and ensuring technology truly serves the people who use it? If so, then this could be the perfect opportunity for you!

About the Role

We’re looking for a passionate Application Support Manager / Systems Lead to take ownership of our client’s diverse business applications portfolio. You’ll lead a high-performing team of Application Support & Development professionals while working closely with project teams, business stakeholders, and key suppliers to deliver real impact across the organisation.

This role is all about leading with confidence, fostering strong relationships both internally and externally, and being the go-to expert for system improvements, delivery and support.

What You’ll Be Doing

Oversee all application and systems support, development, testing, and delivery

Lead and mentor the Application Support & Development Team

Build trusted partnerships with internal stakeholders and external suppliers, negotiating SLAs and managing product roadmaps

Drive continuous improvement across systems and user experience through agile, structured change processes

Support large-scale projects and system transformations with hands-on expertise and strategic input

Take ownership of system licensing, budgeting, and supplier performance

Act as Lead Communicator —owning the messaging around critical issues, system downtime, and changes to ensure clarity and confidence across the business

What You’ll Bring

A natural leader with the ability to inspire, influence and guide teams

Proven experience managing system portfolios and supplier relationships

Knowledge in application support, system delivery, and small change management

A collaborative, solutions-focused mindset with exceptional stakeholder engagement skills

Strong understanding of IT operations, databases, testing, and systems integration

Excellent communication skills – you’ll be just as comfortable speaking with end users as you are with Directors or suppliers

Relevant professional certifications (ITIL, Prince2, Microsoft, Six Sigma, etc.) are a plus

Why Join?

Be at the forefront of system transformation in a values-led organisation

Collaborate with a friendly, forward-thinking team where your input drives real change

Make a difference to the operational success of a leading healthcare group

Enjoy a flexible, supportive working environment with opportunities for growth

Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn’t right for you, please still get in touch with us as we may have other roles which may suit you better.

We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know.

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Tilt Recruitment is acting as an Employment Business in relation to this vacancy