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- Tasks: Lead a dynamic service desk team and tackle complex technical issues.
- Company: Join a forward-thinking company in Cheshire with a focus on teamwork.
- Benefits: Enjoy a competitive salary, flexible work options, and growth opportunities.
- Why this job: Make a real difference by mentoring others and enhancing customer experience.
- Qualifications: Strong technical skills and a passion for coaching and team development.
- Other info: 4 days onsite, 1 day remote – perfect for balancing work and life!
The predicted salary is between 36000 - 60000 £ per year.
4 days onsite in Cheshire / 1 day remote
Are you a hands-on technical specialist who enjoys supporting and developing others? This is an opportunity to step into a supervisory role where you'll combine strong technical expertise with coaching, mentoring and team coordination.
You’ll act as a key escalation point for complex desktop and infrastructure issues while helping to shape a high-performing, customer-focused service desk team.
The role involves supporting the day-to-day running of a busy service desk, ensuring issues are prioritised, resolved efficiently and communicated clearly across the business. Alongside this, you’ll play a key role in developing the team, including coaching, mentoring and helping individuals grow their capability, particularly around service delivery and customer experience.
You’ll also act as the technical escalation point for 2nd line desktop queries, taking ownership of more complex issues and ensuring they are resolved within agreed service levels.
What you’ll be doing:
- Acting as the go-to escalation point for technical issues across desktop and infrastructure
- Supporting and coordinating a team of service desk engineers
- Coaching and mentoring team members
Technical Support Supervisor in Altrincham employer: Tilt Recruitment
Contact Detail:
Tilt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Supervisor in Altrincham
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific technical challenges you've tackled and how you’ve helped your team grow.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you’ve had to escalate issues or mentor a colleague. Being able to share these experiences will show you’re not just technically savvy but also a great team player.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Technical Support Supervisor in Altrincham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical expertise and supervisory experience. We want to see how you've supported and developed others in previous roles, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Technical Support Supervisor role. Share your passion for coaching and mentoring, and how you can contribute to our high-performing team.
Showcase Your Problem-Solving Skills: In your application, give us some insight into how you've tackled complex technical issues in the past. We love seeing real-life examples of your problem-solving skills and how you’ve communicated solutions effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at Tilt Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and infrastructure issues. Be prepared to discuss specific examples of complex problems you've solved in the past, as this will show your expertise and ability to handle escalations.
✨Showcase Your Coaching Skills
Since the role involves mentoring and developing others, think of instances where you've successfully coached or supported team members. Be ready to share how you approach team development and what strategies you use to enhance service delivery and customer experience.
✨Demonstrate Your Team Coordination Abilities
Highlight your experience in coordinating teams and managing workloads. Discuss how you prioritise tasks and ensure efficient communication within a busy service desk environment. This will show that you can keep things running smoothly under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their team dynamics, challenges they face, and how they measure success. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.