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- Tasks: Provide 3rd line IT support and work on exciting Microsoft projects.
- Company: Tilt Recruitment connects candidates with top-notch IT roles across the UK.
- Benefits: Enjoy flexible remote work options after initial training and earn referral bonuses.
- Why this job: Perfect for tech enthusiasts eager to solve problems and enhance customer service skills.
- Qualifications: Experience with Microsoft environments, Cisco switches, and a passion for tech support required.
- Other info: Onsite training for the first 6 weeks, then flexible working arrangements.
The predicted salary is between 36000 - 60000 £ per year.
Interesting role combining 3rd line Support, Cisco networking and project work within a MS Windows based environment. You’ll be providing 3rd line IT technical support for 2 sites within the UK, supporting users both deskside and remote.
Technically, you will have a broad range of skills within a Microsoft Windows server and desktop operating systems environment including MS Server 2016 upwards, Windows 7, Windows 10, Office 365 / O365, Microsoft Office 2016, VMWare and Active Directory and Group Policy experience. Experience of configuring Cisco switches is also needed as part of this role. Knowledge of Cisco commands and the ability to troubleshoot problems on Cisco switches will also be needed.
This role also has a packed project pipeline. You can expect to be working on a variety of Microsoft based projects so experience of project work such as installations would be an advantage. This is a great role for a good Microsoft generalist looking for a mixed role.
Taking ownership of problems, responding quickly to problems and relationship management will all be part of the role. Above all, enthusiasm for problem solving and for delivering exceptional customer service is required. This is a role where you’ll be liaising with key stakeholders within the business across all levels.
Onsite for the first 6 weeks, some flexibility for 2 days per week remote working afterwards.
3rd Line Support Engineer employer: Tilt Recruitment
Contact Detail:
Tilt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as MS Server 2016, Windows 10, and Cisco switches. Having hands-on experience or relevant certifications can really set you apart during the interview process.
✨Tip Number 2
Prepare to discuss your problem-solving approach and provide examples of how you've successfully resolved technical issues in the past. This role values ownership and quick responses, so showcasing your experience in these areas will be beneficial.
✨Tip Number 3
Since this position involves liaising with key stakeholders, practice your communication skills. Be ready to explain complex technical concepts in a way that non-technical users can understand, demonstrating your ability to deliver exceptional customer service.
✨Tip Number 4
Research the company culture and values of StudySmarter. Understanding our mission and how we operate can help you align your answers during the interview, showing that you're not just a fit for the role but also for our team.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Windows server and desktop operating systems, Cisco networking, and any relevant project work. Use specific examples to demonstrate your skills in troubleshooting and problem-solving.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the job requirements. Mention your experience with MS Server 2016, Office 365, and Cisco switches, and explain how you can contribute to the team.
Showcase Problem-Solving Skills: Provide examples of past experiences where you took ownership of problems and delivered exceptional customer service. This will show your potential employer that you are proactive and capable of handling challenges effectively.
Highlight Communication Skills: Since the role involves liaising with key stakeholders, emphasise your communication skills in both your CV and cover letter. Mention any experience you have in relationship management and working collaboratively within teams.
How to prepare for a job interview at Tilt Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft Windows Server, Cisco networking, and any relevant project work. Be prepared to discuss specific scenarios where you've successfully troubleshot issues or implemented solutions.
✨Demonstrate Problem-Solving Enthusiasm
Since the role requires a strong focus on problem-solving, share examples of challenging situations you've faced in previous roles and how you resolved them. This will show your potential employer that you're proactive and dedicated to delivering exceptional customer service.
✨Prepare for Relationship Management Questions
As you'll be liaising with key stakeholders, be ready to discuss your approach to relationship management. Think of examples where you've effectively communicated with different levels within an organisation and how you maintained positive working relationships.
✨Understand the Project Pipeline
Familiarise yourself with common Microsoft-based projects and be ready to discuss your experience with installations or similar tasks. Showing that you understand the project pipeline will demonstrate your readiness to contribute from day one.
