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- Tasks: Lead a dynamic service desk team while tackling complex technical issues.
- Company: Join a forward-thinking company that values teamwork and innovation.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for personal growth.
- Why this job: Make a real impact by developing others and enhancing customer experiences.
- Qualifications: Strong tech skills in Microsoft environments and experience in coaching teams.
- Other info: Great chance to step into a supervisory role with excellent career progression.
The predicted salary is between 36000 - 60000 £ per year.
4 days onsite in Cheshire / 1 day remote
Are you a hands-on technical specialist who enjoys supporting and developing others? This is an opportunity to step into a supervisory role where you'll combine strong technical expertise with coaching, mentoring and team coordination. You'll act as a key escalation point for complex desktop and infrastructure issues while helping to shape a high-performing, customer-focused service desk team.
The role involves supporting the day-to-day running of a busy service desk, ensuring issues are prioritised, resolved efficiently and communicated clearly across the business. Alongside this, you'll play a key role in developing the team, including coaching, mentoring and helping individuals grow their capability, particularly around service delivery and customer experience. You'll also act as the technical escalation point for 2nd line desktop queries, taking ownership of more complex issues and ensuring they are resolved within agreed service levels.
What you'll be doing:
- Acting as the go-to escalation point for technical issues across desktop and infrastructure
- Supporting and coordinating a team of service desk engineers
- Coaching and mentoring team members to improve performance and service delivery
- Managing and prioritising workloads to ensure SLAs are consistently met
- Communicating clearly with stakeholders across the business
- Identifying trends and areas for improvement within the service desk
- Playing a key role in ITIL-aligned processes, including incident and change management
- Supporting governance and contributing to technical design authority discussions where required
- Maintaining a strong focus on customer experience at all times
What they're looking for:
- Strong technical background across Microsoft environments (Windows, Active Directory, Exchange)
- Experience supporting desktop environments and troubleshooting complex issues
- Proven ability to act as an escalation point within a service desk environment
- Experience working within an ITIL-based environment, particularly across incident management, change management and governance
- Exposure to or involvement in Technical Design Authority (TDA) or similar governance frameworks
- Excellent communication skills, with the ability to build rapport at all levels
- Confident stakeholder management skills
- A personable, approachable style with a genuine interest in supporting others
- Experience coaching, mentoring or informally leading others
- Someone who can inspire, motivate and bring energy to a team
Why this role?
This is a great opportunity for someone looking to step into, or further develop, a supervisory position while remaining close to the technology. You'll have the chance to influence how the service desk operates, develop others, and make a real impact on both team performance and customer experience.
Technical Support Supervisor in Manchester employer: Tilt Recruitment Limited
Contact Detail:
Tilt Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Supervisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in service desks or supervisory roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific technical challenges you've tackled. This will highlight your expertise and problem-solving abilities.
✨Tip Number 3
Prepare for the interview by researching the company’s service desk processes. Knowing their ITIL practices and how they handle customer experience will help you tailor your answers and show you're genuinely interested in their operations.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Technical Support Supervisor in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Supervisor role. Highlight your technical expertise, especially in Microsoft environments, and any coaching or mentoring experience you've had.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this supervisory position. Share specific examples of how you've supported teams and resolved complex issues, and don’t forget to show your passion for customer experience!
Showcase Your Communication Skills: Since excellent communication is key in this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Tilt Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft environments like Windows, Active Directory, and Exchange. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your expertise and confidence.
✨Show Off Your Coaching Skills
Since the role involves mentoring and developing others, think of examples where you've successfully coached or supported team members. Prepare to share how you’ve helped improve performance or service delivery, as this will highlight your leadership potential.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex issues. Remember, you'll need to communicate effectively with stakeholders at all levels, so being able to explain technical concepts in simple terms is key.
✨Demonstrate Your Customer Focus
Be prepared to discuss how you've maintained a strong focus on customer experience in previous roles. Think about specific instances where you went above and beyond to resolve issues or improve service delivery, as this will resonate well with the interviewers.