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- Tasks: Lead and transform IT service delivery for a growing UK business.
- Company: Dynamic multi-site company with a turnover of over £90m.
- Benefits: Competitive salary, benefits package, and career-defining opportunities.
- Why this job: Shape the future of IT services and make a real impact.
- Qualifications: Experience in IT support and leadership skills.
The predicted salary is between 40000 - 40000 £ per year.
This is not your typical support role. It is your chance to lead, shape and transform IT service delivery in a growing, multi-site UK business with over £90m turnover and 500+ users.
If you are the kind of person who enjoys fixing things properly, not just quickly, and you have been itching to take on this challenge, we want to hear from you.
IT Service Desk Lead/Manager employer: Tilt Recruitment Limited
Contact Detail:
Tilt Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Lead/Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their IT service delivery approach and think about how you can contribute to shaping and transforming it. This will show them you’re genuinely interested!
✨Tip Number 3
Practice your problem-solving skills! As an IT Service Desk Lead, you'll need to demonstrate your ability to fix things properly. Consider common scenarios you might face and how you would tackle them effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace IT Service Desk Lead/Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the IT Service Desk Lead/Manager role. Highlight your leadership experience and any specific achievements in IT service delivery to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about transforming IT service delivery and how your background makes you the perfect fit for this role. Keep it engaging and personal.
Showcase Problem-Solving Skills: Since we’re looking for someone who enjoys fixing things properly, share examples of challenges you've faced in previous roles and how you resolved them. This will demonstrate your proactive approach and expertise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Tilt Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your IT service desk knowledge. Understand the latest trends in IT support and be ready to discuss how you can lead and transform service delivery. This role is about fixing things properly, so be prepared to share examples of how you've done this in the past.
✨Show Your Leadership Skills
As a potential lead or manager, it's crucial to demonstrate your leadership abilities. Think of specific instances where you've successfully led a team or project. Be ready to explain your approach to motivating others and how you handle challenges within a team.
✨Understand the Business
Familiarise yourself with the company’s operations and its multi-site structure. Knowing how IT service delivery impacts the overall business will help you articulate your vision for improvement. Research their turnover and user base to show that you’re genuinely interested in their success.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about their current IT challenges and how they envision the future of their service desk. This shows that you're not just looking for a job, but are invested in making a meaningful impact.