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- Tasks: Engage with customers through demos and presentations, both virtual and face-to-face.
- Company: Leading SaaS company in North Bristol with a focus on growth.
- Benefits: Hybrid work model, career development opportunities, and a supportive team environment.
- Why this job: Join a rapidly expanding company and shape customer success while advancing your career.
- Qualifications: Strong communication skills and a passion for customer engagement.
- Other info: Opportunities to transition into Product or Account Management roles.
The predicted salary is between 36000 - 60000 £ per year.
Tilo are currently recruiting for a Customer Success Manager to join a leading SaaS company based in North Bristol. This is a hybrid role (3 days in and 2 from home). The position sits closely alongside the Product and Technical teams.
A key focus of this role will be around demos, both virtual and face to face. There would be a longer term view to be involved in presentations, this wouldn't be for at least 6-12 months.
The company are expanding rapidly and are great at offering career development opportunities. Moves into Product Management or Account Management are viable options, depending on what you want to do.
If you are interested in finding out more, then please apply now!
Customer Success Manager employer: Tilo Consulting
Contact Detail:
Tilo Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Getting to know the team can give you insider info and make your application stand out.
✨Tip Number 2
Prepare for those demos! Brush up on your presentation skills and be ready to showcase how you can engage customers effectively. Practice makes perfect, so maybe do a mock demo with a friend.
✨Tip Number 3
Show your passion for customer success! During interviews, share stories of how you've gone above and beyond for clients. This will highlight your commitment and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight relevant experience, especially in customer-facing roles and any SaaS experience you have. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Demos Experience: Since demos are a key part of this role, make sure to mention any experience you have with presenting or conducting demos. Whether virtual or face-to-face, we want to know how you engage and impress customers!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Tilo Consulting
✨Know Your Product Inside Out
As a Customer Success Manager, you'll be closely working with the Product and Technical teams. Make sure you understand the company's product thoroughly. Familiarise yourself with its features, benefits, and any recent updates. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Prepare for Demos
Since demos are a key part of this role, practice delivering a mock demo of the product. Think about how you would present it to potential clients, highlighting its value and addressing common pain points. This will not only showcase your presentation skills but also your ability to engage with customers effectively.
✨Showcase Your Career Aspirations
The company values career development, so be ready to discuss your long-term goals. Whether you're interested in moving into Product Management or Account Management, share your aspirations during the interview. This shows that you're thinking ahead and are committed to growing within the company.
✨Ask Insightful Questions
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewers. Inquire about the team dynamics, the company's growth plans, or how success is measured in this role. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.