At a Glance
- Tasks: Support contract management, order processing, and customer service in a dynamic sales environment.
- Company: Leading manufacturing organisation in Bristol with a supportive culture.
- Benefits: Competitive salary, excellent benefits, and opportunities for professional growth.
- Other info: Fast-paced environment with collaborative teamwork and career development opportunities.
- Why this job: Join a growing team and make a real impact on customer satisfaction.
- Qualifications: Experience in sales support or customer service, strong organisational skills.
- Commercial Sales Coordinator (Manufacturing)
- Salary - £30,000 - £37,000 + Excellent benefits
We're working with a leading organisation in the Bristol area tahts are looking for a Customer Sales Co-ordinator to join the team at an exciting time.
As a Commercial Sales Coordinator, you will provide critical support across contract management, order processing, customer management, and CRM activities.
Working closely with Sales, Operations, Finance, Legal, and Customer Service teams, you will ensure commercial agreements are managed effectively and customers receive an exceptional level of service throughout the order life-cycle.
Key Responsibilities
- Contract Management
- Review and analyse customer contracts to identify commercial, financial, operational, logistics, export, and field service requirements.
- Collaborate with internal stakeholders to evaluate contractual obligations and identify potential risks, ambiguities, conflicts, or deviations from agreed scopes of work.
- Support negotiations with internal departments and sales teams to reach commercially viable agreements.
- Monitor contract compliance and ensure appropriate processes are in place to identify and escalate any issues or non-compliance.
- Maintain visibility of financial and legal commitments while ensuring robust due diligence procedures are followed.
- Liaise with Legal and Contract Management teams to obtain guidance and support on commercial contractual matters where required.
- Order Management
- Support customer order processing across all regions, working closely with regional coordinators to ensure a seamless customer experience.
- Ensure order accuracy with regard to products, pricing, quantities, and delivery schedules.
- Respond promptly to customer, supplier, and internal enquiries, ensuring issues are resolved efficiently.
- Maintain accurate order records and ensure all documentation is completed, filed, and retained in accordance with company procedures.
- Customer Management
- Provide proactive support to customers throughout the order process, ensuring timely communication, order acknowledgements, and delivery updates.
- Manage customer queries, concerns, and complaints through to successful resolution, coordinating with relevant departments as needed.
- Build strong relationships with customers, contractors, agents, and internal teams to promote a customer-centric approach and deliver high levels of service.
Skills & Experience
Essential
- Experience working within a commercial, sales support, order management, or customer service environment.
- Previous experience using order entry systems, ERP/MRP platforms, or similar business systems.
- Strong administrative and organisational skills with excellent attention to detail.
- Proficiency in Microsoft Office and web-based business applications.
- Ability to manage multiple priorities and work effectively across various departments.
- Excellent communication and stakeholder management skills.
Desirable
- Experience within a high-tech, low-volume, high-mix manufacturing or engineering environment.
- Knowledge of contract administration, contract law, or commercial governance processes.
- Experience supporting customer-facing activities and managing customer relationships.
- Familiarity with contract drafting, change order management, planning, and scheduling processes.
- Personal Attributes
- Strong analytical and problem-solving abilities.
- Highly organised with a structured approach to managing workload.
- Customer-focused with a commitment to delivering exceptional service.
- Able to identify risks and recommend practical solutions.
- Collaborative team player who builds positive working relationships across the business.
- What You'll Bring
You will be a proactive and detail-oriented professional with a strong commercial awareness and a passion for delivering excellent customer service.
You'll thrive in a fast-paced environment, enjoy working cross-functionally, and be motivated by finding solutions that benefit both customers and the business.
This is an excellent opportunity to join a supportive organisation where you can develop your commercial expertise while contributing to the success of a growing team.
Please apply for a confidential chat
Customer Sales Coordinator in Bristol employer: Tilo Consulting
Join a well-established and innovative manufacturing business in Bristol as a Spares Process Controller, where you will thrive in a collaborative environment that prioritises customer satisfaction and process improvement. Enjoy a competitive salary alongside 25 days' holiday, private healthcare, and flexible benefits, all while benefiting from a culture that promotes work-life balance with half-day Fridays and structured training for career growth. This is an excellent opportunity to be part of a friendly team that values diversity and supports your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Coordinator in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tilo Consulting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tilo Consulting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales Coordinator in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tilo Consulting:Your cover letter is your chance to shine! Tell us why you want to work at Tilo Consulting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tilo Consulting!
How to prepare for a job interview at Tilo Consulting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
