Tilly Sveaas in London is seeking a Customer Service Manager to lead the evolution of our customer support. You will oversee the day-to-day function, manage our Customer Support Advisors and collaborate with our 3PL to deliver a seamless post-purchase experience.
You will partner with the Ecommerce & Trading Manager to improve the onsite customer journey and share insights with the CEO/Founder to influence product and process improvements.
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Customer Experience Lead — Luxury Ecommerce employer: Tilly Sveaas
Tilly Sveaas is an exceptional employer that fosters a vibrant and innovative work culture, perfect for those passionate about social media and influencer marketing in the dynamic jewellery sector. With a focus on employee growth, you will have the opportunity to collaborate closely with the Founder and Head of Creative, driving impactful campaigns while enjoying the benefits of a small, agile team that values creativity and cultural relevance. Located in a fast-paced environment, Tilly Sveaas offers a unique chance to make a significant impact on brand awareness and engagement, all while being part of a brand with big ambitions.
