Senior Account Manager

Who we’re looking for: An experienced Senior Account Manager with strong commercial awareness and a proven ability to partner with customers to grow accounts.

The challenge: To drive revenue, upsell products and provide key support to our key clients.

Where you’ll work: This role will be based in our Hove office 2-3 days a week.

The Tillo Difference: We are in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can’t grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals. We’re the market leader in the UK and are active in a number of other markets including USA, Europe, Australia and India.

Job Summary: We are seeking a dedicated and strategic Senior Account Manager to join our team. This role is essential to Tillo in ensuring the retention of our existing revenues while also developing new growth pipeline opportunities within our installed customer base. The Senior Account Manager will build strategic relationships with customers, understand their programs and broader corporate objectives, and create account plans to support retention while identifying and pursuing growth opportunities across their businesses. You will be providing support to the commercial team as well as our brands and partners as customers. From supporting some of the largest corporates in the US, as well as worldwide, to onboard seamlessly to our API, to supporting customers who are at renewal stage, you will add value and ensure fantastic service. This position will be compensated with a variable compensation model based on both retention and growth performance.

Day to day this role will:

• Finding opportunities to grow accounts with a focus on revenue.
• Supporting existing customers and ensuring they always receive the highest level of customer service.
• Offering additional services that are relevant and of interest to customers.
• Working as a link between our technical teams and customers.
• Providing feedback from customers and ensuring it is picked up internally by the right people.
• Administration and use of various platforms and systems.

What we’re looking for:

• Previous Account Management experience in a B2B role, ideally coming from a SaaS background but open to those eager to move into this space.
• Proven track record of key account growth and strong negotiation skills.
• Able to build strong working relationships both internally and externally.
• Excellent communication skills and ability to confidently present both virtually and face to face.
• Confident with technology, terminology and translating complex ideas.
• Analytical mindset with confident data analysis skills.
• Commercially minded - confident liaising at all levels.
• Someone self-motivated, highly organised, process driven with excellent attention to detail.

Benefits: We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic office in Hove, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits:

• Enhanced annual leave of 26 days per annum (plus an additional day for your birthday).
• Private Medical care through Vitality.
• Employee Incentive Scheme.
• Access to Tillo’s Storefront with discounts & gift card vouchers.
• Hybrid Working.
• Top spec equipment including laptop, mouse, keyboard, monitor.
• Anniversary gifts.
• Monthly breakfasts, drinks, snacks and events.
• Team Learning & Development budget.

About Tillo: Tillo makes gift cards, rewards, and incentives simple, efficient, and profitable. Operating in over 37 markets and 25 currencies, Tillo processes billions in gift card transactions through a single, plug-and-go API, powering rewards and incentives for the world’s leading businesses. Backed by Tenzing, Tillo is setting the global standard for digital gift card infrastructure.

Diversity, Equity, and Inclusion Statement: We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, race, ethnicity, religion or belief, sex, or sexual orientation. If you require any reasonable adjustments during the recruitment process, please let us know, and we will be happy to accommodate your needs.