Sales Development Representative

Who we’re looking for: An SDR with 1-2 years of experience, strong pipeline discipline, and the commercial instinct to qualify opportunities across both our Brand and Buyer pipelines.

The challenge: You will be the first point of contact for many of Tillo's prospective clients, working at volume across inbound and outbound, and converting interest into qualified meetings for two commercial teams.

Where you’ll work: This role will be based in our Hove office 2 days a week.

The Tillo Difference: We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals.

We’re the market leader in the UK and are active in a number of other markets including USA, Europe, Australia and India.

Job Summary: We are looking for a Sales Development Representative to sit at the heart of Tillo's commercial engine. This role supports both our Brand team (bringing new brands onto the Tillo network) and our Buyer team (identifying businesses that can use Tillo's API and StoreFont solutions), meaning you'll need to understand two distinct ICPs and qualify accordingly.

You will be working with high volumes of MQLs, covering inbound qualification, outbound prospecting, and events - so organisation, pipeline hygiene, and a systematic approach to prioritisation are non-negotiable.

You will report directly into the Head of Demand Generation and work in close collaboration with both commercial teams as well as the wider marketing team.

Day to day this role will:

• Generate and qualify new business opportunities across both the Brand and Buyer pipelines, working inbound MQLs and outbound prospecting in tandem.
• Maintain rigorous pipeline hygiene in HubSpot, including strong management of the Lead Object and accurate lifecycle stage progression.
• Use a consultative approach in outreach to identify fit, qualify need, and book high-quality meetings for the relevant commercial team.
• Know when to automate and when to personalise - building sequences and workflows where appropriate, while picking up the phone when it matters.
• Maximise events coverage by working in event apps, booking meetings ahead of events, and generating pipeline on the ground.
• Collaborate closely with the Email Marketing Manager and wider marketing and commercial teams to ensure a joined-up approach to outreach and follow-up.
• Research new opportunities and support Tillo's growth in existing and new markets.
• Act as a credible and informed first point of contact for prospective clients.

What we’re looking for:

Essential:

• 1-2 years of SDR or BDR experience in a B2B environment, ideally SaaS, fintech, or payments.
• Proven ability to manage high volumes of leads without dropping the ball on quality or pipeline hygiene.
• Strong working knowledge of HubSpot, including experience with the Lead Object and contact lifecycle management.
• Confident and effective communicator across phone, email, and LinkedIn - able to adapt tone and approach to different audiences.
• Comfortable with AI-native ways of working - you know how to use tools to move faster and personalise at scale, without sacrificing quality.
• Highly organised with a systematic approach to prioritisation and follow-up.
• Target driven and self-motivated - you set the pace, you don't wait for it.

Desirable:

• Experience working across multiple commercial teams or ICPs simultaneously.
• Familiarity with the gift card, rewards, incentives, or loyalty sector.
• Experience using outbound sequencing or sales engagement tools alongside HubSpot.

Benefits: We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic office in Hove, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits:

• Enhanced annual leave of 26 days per annum (plus an additional day for your birthday).
• Private Medical care through Bupa.
• Employee Incentive Scheme.
• Access to Tillo’s Storefront with discounts & gift card vouchers.
• Hybrid Working.
• Top spec equipment including laptop, mouse, keyboard, monitor.
• Anniversary gifts.
• Monthly breakfasts, drinks, snacks and events.
• Team Learning & Development budget.

About Tillo: Tillo makes gift cards, rewards, and incentives simple, efficient, and profitable. Operating in over 37 markets and 25 currencies, Tillo processes billions in gift card transactions through a single, plug-and-go API, powering rewards and incentives for the world’s leading businesses. Backed by Tenzing, Tillo is setting the global standard for digital gift card infrastructure.

Diversity, Equity, and Inclusion Statement: We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, race, ethnicity, religion or belief, sex, or sexual orientation. If you require any reasonable adjustments during the recruitment process, please let us know, and we will be happy to accommodate your needs.