At a Glance
- Tasks: Drive revenue growth and support key clients with exceptional service.
- Company: Join Tillo, a market leader in rewards and incentives.
- Benefits: Enjoy 26 days annual leave, private medical care, and hybrid working.
- Other info: Collaborative team culture with excellent learning and development opportunities.
- Why this job: Make a real impact by building strategic relationships and driving account growth.
- Qualifications: Experience in B2B account management, strong negotiation skills, and tech-savvy.
The predicted salary is between 36000 - 60000 € per year.
An experienced Senior Account Manager with strong commercial awareness and a proven ability to partner with customers to grow accounts.
The challenge: To drive revenue, upsell products and provide key support to our key clients.
This role will be based in our Hove office 2-3 days a week.
We are seeking a dedicated and strategic Senior Account Manager to join our team. This role is essential to Tillo in ensuring the retention of our existing revenues while also developing new growth pipeline opportunities within our installed customer base. The Senior Account Manager will build strategic relationships with customers, understand their programs and broader corporate objectives, and create account plans to support retention while identifying and pursuing growth opportunities across their businesses.
You will be providing support to the commercial team as well as our brands and partners as customers. From supporting some of the largest corporates in the US, as well as worldwide, to onboard seamlessly to our API, to supporting customers who are at renewal stage, you will add value and ensure fantastic service. This position will be compensated with a variable compensation model based on both retention and growth performance.
Day to day this role will:
- Finding opportunities to grow accounts with a focus on revenue.
- Supporting existing customers and ensuring they always receive the highest level of customer service.
- Offering additional services that are relevant and of interest to customers.
- Working as a link between our technical teams and customers.
- Providing feedback from customers and ensuring it is picked up internally by the right people.
- Administration and use of various platforms and systems.
What we’re looking for:
- Previous Account Management experience in a B2B role, ideally coming from a SaaS background but open to those eager to move into this space.
- Proven track record of key account growth and strong negotiation skills.
- Able to build strong working relationships both internally and externally.
- Excellent communication skills and ability to confidently present both virtually and face to face.
- Confident with technology, terminology and translating complex ideas.
- Analytical mindset with confident data analysis skills.
- Commercially minded - confident liaising at all levels.
- Someone self-motivated, highly organised, process driven with excellent attention to detail.
Benefits:
- Enhanced annual leave of 26 days per annum (plus an additional day for your birthday).
- Private Medical care through Vitality.
- Employee Incentive Scheme.
- Access to Tillo's Storefront with discounts & gift card vouchers.
- Hybrid Working.
- Top spec equipment including laptop, mouse, keyboard, monitor.
- Anniversary gifts.
- Monthly breakfasts, drinks, snacks and events.
- Team Learning & Development budget.
Tillo makes gift cards, rewards, and incentives simple, efficient, and profitable. Operating in over 37 markets and 25 currencies, Tillo processes billions in gift card transactions through a single, plug-and-go API, powering rewards and incentives for the world’s leading businesses.
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, race, ethnicity, religion or belief, sex, or sexual orientation. If you require any reasonable adjustments during the recruitment process, please let us know, and we will be happy to accommodate your needs.
Senior Account Manager in London employer: Tillo
At Tillo, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work environment in our Hove office. Our commitment to employee growth is evident through our collaborative culture, enhanced annual leave, and a focus on work/life balance, ensuring that our team members thrive both personally and professionally. With opportunities for innovation and a strong emphasis on diversity and inclusion, Tillo is the perfect place for passionate individuals looking to make a meaningful impact in the rewards and incentives industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Senior Account Manager role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, values, and recent news. This will not only help you answer questions but also show your genuine interest in Tillo and how you can contribute to their growth.
✨Tip Number 3
Practice your pitch! Be ready to talk about your previous account management experiences and how you've driven revenue growth. Use specific examples to demonstrate your skills and achievements, making it clear why you're the perfect fit for the role.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the position and reinforces your commitment to joining the Tillo team.
We think you need these skills to ace Senior Account Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Senior Account Manager role. Highlight your B2B experience, especially in SaaS if you have it, and showcase your track record of account growth. We want to see how you've partnered with customers to drive revenue!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about account management and how your skills align with our values at Tillo. Don't forget to mention your ability to build strong relationships and provide excellent customer service.
Show Off Your Communication Skills:Since this role involves liaising with both customers and internal teams, make sure your application reflects your excellent communication skills. Whether it's through your CV, cover letter, or any additional materials, we want to see how you present complex ideas clearly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Tillo team!
How to prepare for a job interview at Tillo
✨Know Your Numbers
As a Senior Account Manager, you'll need to demonstrate your commercial awareness. Brush up on key metrics related to account growth and retention. Be ready to discuss specific examples of how you've driven revenue in previous roles.
✨Build Rapport
This role is all about relationships, so practice building rapport during your interview. Use active listening techniques and show genuine interest in the interviewer's insights about the company and its clients. This will showcase your ability to connect with customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of past experiences where you successfully upsold products or resolved client issues. Structure your answers using the STAR method (Situation, Task, Action, Result) to clearly convey your impact.
✨Showcase Your Tech Savvy
Since the role involves liaising with technical teams, be prepared to discuss your familiarity with technology and data analysis. Highlight any relevant tools or platforms you've used in the past, and be ready to explain complex ideas in simple terms.
