Implementation Consultant in England

Who we are looking for: An Implementation Consultant to help Tillo grow through the seamless onboarding of new customers at scale.

The challenge: To help the team rapidly onboard new customers to the Tillo platform whilst offering a great experience through communication and collaboration.

Where you will work: This role will be based in our Hove office 2 days a week.

The Tillo Difference: We are in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can’t grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn — only by working as a team will we reach our goals. We are the market leader in the UK and are active in a number of other markets including USA, Europe, Australia and India.

Job Summary: As an Implementation Consultant at Tillo, you aren’t just launching software; you’re the architect behind our customers’ success. You will sit at the intersection of Product, Engineering, and Commercial, acting as the bridge that turns complex technical potential into real-world business results. We are looking for a project-management powerhouse who can orchestrate multiple high-profile launches simultaneously. We need a detail-oriented communicator who loves the challenge of a fast-paced environment. You will be supporting some of the biggest brands across the globe, and supporting some of the largest corporates worldwide to onboard seamlessly to our API, adding value and ensuring fantastic service throughout.

Day to day this role will:

• Deliver exceptional service, ensuring customers feel supported and empowered at every milestone of their Tillo journey.
• Take ownership of the onboarding lifecycle, maintaining a transparent pipeline that serves as the "source of truth" for the business.
• Keep internal and external stakeholders aligned on deliverables, risks, and timelines.
• Drive the brand approval process with retailers, removing bottlenecks and navigating hurdles to ensure our partners see ROI in record time.
• Act as an advocate for efficiency, ensuring all project actions are executed with precision and speed.
• Identify friction points in the customer journey and collaborate with internal stakeholders to improve our service delivery.
• Ensure our resources and processes are up to date, sharing knowledge with the team so we can continue to onboard products seamlessly.

What we are looking for:

Essential:

• 2 years of experience in project management, professional services or onboarding in a fast-paced environment.
• Exceptional verbal and written skills, capable of delivering clarity in a fast-moving environment.
• You take initiative, show curiosity, and are always looking for ways to improve the process.
• You thrive in ambiguity and have the critical thinking skills to navigate complex hurdles.
• A genuine desire to dive deep into the gift card industry and understand the "why" behind our business.
• Highly organised with a proven track record of managing projects and prioritising competing demands.
• You understand that small details have a big impact on customer trust and system accuracy and have great attention to detail.
• Confident using a range of tools, such as Asana, Jira, and Zendesk to keep the team and customers in sync.

Desirable:

• Previous experience in Fintechs or B2B software.
• Formal PM training or experience handling large-scale implementations.
• Experience simplifying complex technical concepts (like APIs) for non-technical audiences.
• Experience working with product and engineering teams.
• Confident presentation skills for both internal briefings and external client meetings.
• Good with Excel or Google Sheets.

Benefits: We offer all our employees trust and empower our team to work with flexibility and autonomy. We are a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic office in Hove, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits:

• Enhanced annual leave of 26 days per annum (plus an additional day for your birthday).
• Private Medical care through Vitality.
• Employee Incentive Scheme.
• Access to Tillo's Storefront with discounts & gift card vouchers.
• Hybrid Working.
• Top spec equipment including laptop, mouse, keyboard, monitor.
• Anniversary gifts.
• Monthly breakfasts, drinks, snacks and events.
• Team Learning & Development budget.

About Tillo: Tillo makes gift cards, rewards, and incentives simple, efficient, and profitable. Operating in over 37 markets and 25 currencies, Tillo processes billions in gift card transactions through a single, plug-and-go API, powering rewards and incentives for the world’s leading businesses. Backed by Tenzing, Tillo is setting the global standard for digital gift card infrastructure.

Diversity, Equity, and Inclusion Statement: We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, race, ethnicity, religion or belief, sex, or sexual orientation. If you require any reasonable adjustments during the recruitment process, please let us know, and we will be happy to accommodate your needs.