At a Glance
- Tasks: Be the voice of our customers, ensuring top-notch service delivery and addressing client needs.
- Company: Join Tillo, a market leader in rewards and incentives, thriving in multiple global markets.
- Benefits: Enjoy 26 days of leave, private medical care, hybrid work, and awesome team events.
- Why this job: Work in a supportive, collaborative environment where your problem-solving skills can shine.
- Qualifications: Proven experience in customer service, strong relationship-building skills, and great organizational abilities.
- Other info: Flexible working model with a close-knit team focused on innovation and growth.
The predicted salary is between 28800 - 43200 £ per year.
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Who we’re looking for: A proactive problem solver with proven experience delivering top quality service to clients
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The challenge: You’ll be the voice of our customer, responsible for ensuring best in class Service Delivery, and making sure our clients feedback and requirements are fed to internal teams.
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Where you’ll work: This role will be based in our Hove office on Tuesdays and Thursdays
The Tillo Difference
We’re in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can’t grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn – only by working as a team will we reach our goals.
We’re the market leader in the UK and are active in a number of other markets including USA, Europe, Australia and India.
Day to day this role will
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Provide excellent customer service at every stage of the customer journey
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Handle customer queries and requests, taking responsibility for actioning or escalating to the right person for resolution
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Liaise with internal departments to find solutions to customer issues
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Report on key or recurring issues and work with the Account Management team and our suppliers to continuously improve the service we and our customers receive
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Create helpful content for customers, including retailer specific guides and collateral
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Maintain supplier documentation to ensure we always have up to date information on how to contact, and escalate issues
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Work with our Engineering team to assess the impact and maintain our Status Page when incidents occur and escalate to suppliers to expedite the resolution where necessary
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Keen problem solving skills
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Strong relationship building skills – able to liaise at all levels both externally and internally
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Experience delivering technical support
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Great organisational skills, able to prioritize and manage conflicting deadlines and ensure that SLA’s and KPI’s are up kept
It’s not essential, but we’d love to hear about it if you have experience with
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Systems like Jira or Zendesk
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Project management
We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic office in Hove, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits:
️ Enhanced annual leave of 26 days per annum
Private Medical care through Vitality
Designated share options
Annual bonus scheme
Access to Tillo’s Storefront with discounts & gift card vouchers
Hybrid Working
Top spec equipment including laptop, mouse, keyboard, monitor
Anniversary gifts
Monthly breakfasts, drinks, snacks and events
Client Services Executive employer: Tillo
Contact Detail:
Tillo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive
✨Tip Number 1
Familiarize yourself with the key tools mentioned in the job description, like Jira and Zendesk. Having a solid understanding of these systems will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples from your past experiences where you successfully resolved customer issues. This will highlight your proactive approach and ability to deliver top-quality service.
✨Tip Number 3
Emphasize your relationship-building skills during any interactions. Being able to connect with both clients and internal teams is crucial for this role, so be ready to discuss how you've fostered strong working relationships in the past.
✨Tip Number 4
Research Tillo's services and understand their market position. Being knowledgeable about the company and its offerings will allow you to engage more meaningfully during interviews and show your genuine interest in the role.
We think you need these skills to ace Client Services Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Client Services Executive position. Highlight the key responsibilities and required skills, such as problem-solving and customer service experience, to tailor your application accordingly.
Showcase Relevant Experience: In your CV and cover letter, emphasize your previous experience in delivering excellent customer service and handling technical support. Use specific examples that demonstrate your ability to solve problems and build relationships with clients.
Highlight Team Collaboration: Since the role involves liaising with internal departments, mention any past experiences where you successfully collaborated with teams to resolve customer issues or improve service delivery. This will show that you align with the company's values of collaboration and teamwork.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Discuss how your skills and experiences make you a great fit for the Client Services Executive position and how you can contribute to Tillo's mission.
How to prepare for a job interview at Tillo
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved customer issues. Highlight your proactive approach and how you ensured client satisfaction.
✨Demonstrate Relationship-Building Abilities
Emphasize your experience in building strong relationships with clients and internal teams. Share stories that illustrate your communication skills and ability to collaborate effectively.
✨Familiarize Yourself with Relevant Tools
If you have experience with systems like Jira or Zendesk, make sure to mention it. If not, do some research on these tools and be ready to discuss how you would use them in the role.
✨Highlight Your Organizational Skills
Discuss how you prioritize tasks and manage deadlines, especially in a fast-paced environment. Provide examples of how you've maintained SLAs and KPIs in previous roles.