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- Tasks: Be the voice of our customers, ensuring top-notch service delivery and addressing client needs.
- Company: Join Tillo, a market leader in rewards and incentives, thriving in multiple global markets.
- Benefits: Enjoy 26 days of leave, private medical care, hybrid work, and awesome team events.
- Why this job: Work in a supportive, collaborative environment where your problem-solving skills can shine.
- Qualifications: Proven experience in customer service, strong relationship-building skills, and great organizational abilities.
- Other info: Flexible working model with a close-knit team focused on innovation and growth.
Client Services Executive (Ireland) The Role To ensure my client retain their position at the forefront of this exciting and rapidly developing logistics industry, we are currently seeking an experienced Client Services Executive from this sector. It is essential that they find people who will share their company values and want to be part of their future success. Our client is a customer centric company, which means they always place their customers first, and this mentality is expected from all areas of the organization. It is therefore essential that employees have a customer service ethic which drives everything they do, on top of their individual skill sets. If you relish a challenge, and feel you have what it takes to work at the peak of the global logistics industry, our client is looking to appoint the best talent to develop their business performance. Role Overview: • First point of contact for all client enquiries • Log, progress and resolve client enquiries and feedback to agreed timelines • Build and develop excellent business relationships with clients Key Responsibilities: • To provide excellent client care and service to all external and internal inquiries • Respond to all enquiries in a professional manner to ensure the client experience is exceptional • Communicate in an effective and efficient manner with all key stakeholders Essential Requirements: • Minimum 2 years experience in a client services environment • Excellent Microsoft Office skills is essential and experience of Warehouse Management Systems is desirable • Excellent communications skills, both written and oral Other Information: Our client operates in a fast paced, dynamic environment within an inclusive culture, where the customer comes first and teamwork and professionalism make them stand out from the competition. They are looking for a self-starter, who is proactive, approachable, resilient and is a team player, who can multi-task, manage priorities and works well under pressure and possesses excellent communication skills
Client Services Executive employer: JS3 Recruitment Ltd
Contact Detail:
JS3 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive
✨Tip Number 1
Familiarize yourself with the key tools mentioned in the job description, like Jira and Zendesk. Having a solid understanding of these systems will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples from your past experiences where you successfully resolved customer issues. This will highlight your proactive approach and ability to deliver top-quality service.
✨Tip Number 3
Emphasize your relationship-building skills during any interactions. Being able to connect with both clients and internal teams is crucial for this role, so be ready to discuss how you've fostered strong working relationships in the past.
✨Tip Number 4
Research Tillo's services and understand their market position. Being knowledgeable about the company and its offerings will allow you to engage more meaningfully during interviews and show your genuine interest in the role.
We think you need these skills to ace Client Services Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Client Services Executive position. Highlight the key responsibilities and required skills, such as problem-solving and customer service experience, to tailor your application accordingly.
Showcase Relevant Experience: In your CV and cover letter, emphasize your previous experience in delivering excellent customer service and handling technical support. Use specific examples that demonstrate your ability to solve problems and build relationships with clients.
Highlight Team Collaboration: Since the role involves liaising with internal departments, mention any past experiences where you successfully collaborated with teams to resolve customer issues or improve service delivery. This will show that you align with the company's values of collaboration and teamwork.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Discuss how your skills and experiences make you a great fit for the Client Services Executive position and how you can contribute to Tillo's mission.
How to prepare for a job interview at JS3 Recruitment Ltd
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved customer issues. Highlight your proactive approach and how you ensured client satisfaction.
✨Demonstrate Relationship-Building Abilities
Emphasize your experience in building strong relationships with clients and internal teams. Share stories that illustrate your communication skills and ability to collaborate effectively.
✨Familiarize Yourself with Relevant Tools
If you have experience with systems like Jira or Zendesk, make sure to mention it. If not, do some research on these tools and be ready to discuss how you would use them in the role.
✨Highlight Your Organizational Skills
Discuss how you prioritize tasks and manage deadlines, especially in a fast-paced environment. Provide examples of how you've maintained SLAs and KPIs in previous roles.
