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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage defect resolutions efficiently.
- Company: Join untypical, a forward-thinking housebuilder focused on people and the planet.
- Benefits: Enjoy 26 days holiday, enhanced pension, life assurance, and employee support.
- Other info: Be part of a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in the housing market while helping customers find their dream homes.
- Qualifications: Strong customer service skills, technical knowledge of housebuilding, and proficiency in Microsoft Office.
The predicted salary is between 28800 - 43200 £ per year.
untypical are an ambitious, customer focused, 5 star housebuilder that put people and the planet at the heart of everything we do. We’re dedicated to delivering the best possible standards in design, build quality, and service for our customers. We’re looking for talented and enthusiastic individuals who will share this passion, to join our team.
Our benefits package includes:
- Enhanced Company Pension Scheme
- 26 days holiday with additional bank holidays
- 24/7 GP
- Holiday Buy Scheme
- Life Assurance
- Employee Assistance Programme
About The Role
untypical Western have an opportunity for a Customer Services Coordinator to join a talented team based from our office in Exeter on a permanent contract. The aim of the role is to provide a professional, positive and enthusiastic service to our customers.
Duties will include:
- Being responsible for ensuring defects are attended to in a reasonable timescale
- Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
- Conduct handovers (developing a demonstration role), pre-sale and 12 month close of defects inspections on shared ownership and outright sale products
- Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
- Prepare and submit progress reports to the Customer Care Manager
- Maintain accurate audit trails and ensure documentation is filed in an organised manner
- Assess performance and work quality of subcontractors, and report issues to the Customer Care Manager
- Help continuous improvement in customer satisfaction ratings
About You
- Must be able to stay calm, professional, efficient and display patience when dealing directly with customer complaints
- Recognise the importance of customer service and meet the standards required when dealing with both internal and external customers
- Demonstrate excellent interpersonal skills in dealing with internal and external customers
- Confident and able to demonstrate excellent negotiation skills
- Able to evaluate and analyse information in a logical manner
- Good technical knowledge of house building, including electrical, plumbing, and specific understanding of defects and specification of remedial works
- Able to evaluate and assess technical and commercial issues and make informed decisions
- Self-motivated, working as part of a team under own initiative
- Able to work independently to both commercial and delivery functions ensuring our aftersales service is impartial
- Intermediate skills in Microsoft Excel and Word
Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet.
Customer Services Co-ordinator in Exeter employer: Tilia Homes
Contact Detail:
Tilia Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Co-ordinator in Exeter
✨Tip Number 1
Get to know the company! Research untypical and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their mission of delivering top-notch customer service.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Customer Services Coordinator role. Highlight your experience with customer complaints and your ability to stay calm under pressure – it’s all about showing that you can handle the heat!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the untypical team!
We think you need these skills to ace Customer Services Co-ordinator in Exeter
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you share our commitment to putting people and the planet first!
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and housebuilding. Use specific examples that demonstrate your skills in handling complaints and ensuring customer satisfaction.
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality come through in your application. We’re looking for someone who can connect with customers and colleagues alike!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Tilia Homes
✨Know Your Stuff
Make sure you brush up on your technical knowledge of house building, especially around common defects and remedial works. Being able to discuss these confidently will show that you understand the industry and can handle customer queries effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer complaints in the past. Highlight your ability to stay calm and professional under pressure, as well as your negotiation skills. This will demonstrate that you can provide the positive service untypical values.
✨Be Organised
Since the role involves maintaining accurate audit trails and documentation, it’s a good idea to talk about your organisational skills. Bring up any systems or methods you use to keep track of information, which will show you can manage the administrative side of the job efficiently.
✨Emphasise Teamwork and Initiative
Discuss your experience working both independently and as part of a team. Untypical is looking for someone who can self-motivate but also collaborate effectively. Share specific instances where you’ve contributed to team success while taking initiative on your own.