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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage defect resolutions efficiently.
- Company: Join untypical, a forward-thinking housebuilder focused on people and the planet.
- Benefits: Enjoy 26 days holiday, enhanced pension, life assurance, and more!
- Other info: Be part of a dynamic team with opportunities for personal growth.
- Why this job: Make a real difference in the housing market while helping customers feel valued.
- Qualifications: Strong customer service skills and technical knowledge of house building required.
The predicted salary is between 30000 - 40000 £ per year.
untypical are an ambitious, customer focused, 5 star housebuilder that put people and the planet at the heart of everything we do. We're dedicated to delivering the best possible standards in design, build quality, and service for our customers. We’re looking for talented and enthusiastic individuals who will share this passion, to join our team.
Our benefits package includes:
- Enhanced Company Pension Scheme
- 26 days holiday with additional bank holidays
- 24/7 GP
- Holiday Buy Scheme
- Life Assurance
- Employee Assistance Programme
About The Role
untypical Western have an opportunity for a Customer Services Coordinator to join a talented team based from our office in Exeter on a permanent contract. The aim of the role is to provide a professional, positive and enthusiastic service to our customers. Duties will include:
- Being responsible for ensuring defects are attended to in a reasonable timescale
- Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
- Conduct handovers (developing a demonstration role), pre-sale and 12 month close of defects inspections on shared ownership and outright sale products
- Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
- Prepare and submit progress reports to the Customer Care Manager
- Maintain accurate audit trails and ensure documentation is filed in an organised manner
- Assess performance and work quality of subcontractors, and report issues to the Customer Care Manager
- Help continuous improvement in customer satisfaction ratings
About You
- Must be able to stay calm, professional, efficient and display patience when dealing directly with customer complaints
- Recognise the importance of customer service and meet the standards required when dealing with both internal and external customers
- Demonstrate excellent interpersonal skills in dealing with internal and external customers
- Confident and able to demonstrate excellent negotiation skills
- Able to evaluate and analyse information in a logical manner
- Good technical knowledge of house building, including electrical, plumbing, and specific understanding of defects and specification of remedial works
- Able to evaluate and assess technical and commercial issues and make informed decisions
- Self-motivated, working as part of a team under own initiative
- Able to work independently to both commercial and delivery functions ensuring our aftersales service is impartial
- Intermediate skills in Microsoft Excel and Word
Customer Services Co-ordinator in Devon employer: Tilia Homes
Contact Detail:
Tilia Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Co-ordinator in Devon
✨Tip Number 1
Get to know the company inside out! Research untypical, their values, and their projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or tricky situations. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the untypical team!
We think you need these skills to ace Customer Services Co-ordinator in Devon
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you share our commitment to putting people and the planet first, so don’t hold back on expressing why you’re excited about this role!
Tailor Your CV: Make sure your CV is tailored to the Customer Services Coordinator position. Highlight your relevant experience, especially in handling customer complaints and managing defects. We love seeing how your skills align with our mission!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about untypical and what we stand for.
How to prepare for a job interview at Tilia Homes
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand how to handle complaints calmly and professionally, as this role is all about providing a positive experience for customers. Think of examples from your past experiences where you successfully resolved issues.
✨Familiarise Yourself with Housebuilding Knowledge
Since the role requires good technical knowledge of housebuilding, make sure you understand the basics of electrical and plumbing systems, as well as common defects. This will help you speak confidently about the industry and show that you're genuinely interested in the field.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to customer complaints or defect management. Prepare some scenarios in advance, detailing how you would approach each situation, focusing on your problem-solving and negotiation skills.
✨Show Enthusiasm for Sustainability
Untypical is dedicated to making a positive impact on the environment. Be ready to discuss why sustainability matters to you and how you can contribute to their mission. This will demonstrate that you align with their values and are passionate about the role.