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- Tasks: Coordinate customer service tasks and ensure defects are resolved efficiently.
- Company: Join Tilia Homes, a 5-star housebuilder focused on quality and sustainability.
- Benefits: Enjoy 26 days holiday, pension scheme, life assurance, and employee support.
- Other info: This is a fixed-term contract until December 2026 based in Warrington.
- Why this job: Be part of a friendly team dedicated to improving customer satisfaction and build quality.
- Qualifications: Strong interpersonal skills and technical knowledge in housebuilding required.
The predicted salary is between 28800 - 43200 £ per year.
Tilia Homes is an ambitious, 5-star housebuilder that prioritises people and the planet. We are committed to delivering high standards in design, build quality, and customer service. We are seeking talented and enthusiastic individuals who share this passion to join our team.
Our benefits include:
- 26 days holiday plus bank holidays (pro-rata)
- Company Pension Scheme
- Life Assurance
- Employee Assistance Programme
About The Role
Tilia Homes offers an exciting opportunity for a Customer Service Coordinator to join our friendly team in the Northern Region, based in Warrington. This is a fixed-term contract until December 2026.
Key responsibilities:
- Ensure defects are remedied in line with SLAs
- Build relationships with clients, including Housing Managers and Maintenance Managers
- Promote cost control and recovery on site through specification of works and adherence to contract procedures
- Represent the company at corporate and handover events
- Develop ideas to improve build quality and after-sales service
- Plan and organise daily workloads
- Conduct handovers, pre-sale inspections, and 12-month defect inspections for shared ownership and outright sale properties
- Specify remedial works, allocate subcontractors, and supervise completion
- Prepare progress reports for the Customer Care Manager
- Maintain organised documentation and audit trails
- Assess subcontractor performance and report issues
- Improve customer satisfaction ratings
- Ensure compliance with Health and Safety procedures
About You
- Excellent interpersonal skills for dealing with customers
- Good technical knowledge of housebuilding, including electrical, plumbing, and defect remediation
- Strategic thinking and coordination skills for complex work programmes
- Calm, professional, patient, and efficient when handling customer complaints
- Strong customer service orientation
- Logical evaluation and analysis skills
- Ability to work independently across commercial and delivery functions
- Intermediate proficiency in Microsoft Excel and Word
We aim to create sustainable, inclusive communities and deliver homes that are affordable, desirable, and environmentally friendly. Our people are central to our success, and we seek talented, ambitious individuals to join us in becoming the UK's most customer-centric housebuilder.
Customer Services Co-ordinator employer: Tilia Homes
Contact Detail:
Tilia Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Co-ordinator
✨Tip Number 1
Familiarise yourself with Tilia Homes' values and mission. Understanding their commitment to sustainability and customer service will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Brush up on your technical knowledge of housebuilding, especially in areas like electrical and plumbing systems. Being able to discuss these topics confidently will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Prepare examples of how you've successfully handled customer complaints in the past. Highlighting your calm and professional approach will show that you're well-equipped to manage the challenges of this position.
✨Tip Number 4
Network with current or former employees of Tilia Homes on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to use in your application and interviews.
We think you need these skills to ace Customer Services Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Services Co-ordinator role. Emphasise your interpersonal skills, technical knowledge of housebuilding, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Tilia Homes' commitment to quality. Mention specific examples of how you've successfully handled customer complaints or improved service in past roles.
Highlight Relevant Skills: In your application, clearly outline your strategic thinking and coordination skills. Provide examples of how you've managed complex work programmes or improved customer satisfaction ratings in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Tilia Homes
✨Showcase Your Interpersonal Skills
As a Customer Services Co-ordinator, you'll be dealing with clients regularly. Make sure to highlight your excellent interpersonal skills during the interview. Share examples of how you've successfully managed customer relationships or resolved complaints in the past.
✨Demonstrate Technical Knowledge
Tilia Homes values good technical knowledge of housebuilding. Brush up on key concepts related to electrical, plumbing, and defect remediation. Be prepared to discuss how this knowledge can help you in the role and improve customer satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role, such as handling customer complaints or coordinating with subcontractors, and prepare your responses accordingly.
✨Emphasise Your Organisational Skills
The role requires planning and organising daily workloads. Be ready to discuss your methods for staying organised and managing multiple tasks effectively. Providing examples of how you've successfully coordinated complex work programmes will impress the interviewers.