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For Companies At a Glance
- Tasks: Coordinate customer services and ensure a top-notch customer journey.
- Company: Join untypical, a forward-thinking housebuilder focused on people and the planet.
- Benefits: Enjoy 26 days holiday, enhanced pension, life assurance, and more.
- Why this job: Make a real impact in customer service while working in a supportive team.
- Qualifications: Strong interpersonal skills and some technical knowledge of house building preferred.
- Other info: Be part of a dynamic team with opportunities for growth in a sustainable industry.
The predicted salary is between 30000 - 42000 £ per year.
untypical are an ambitious, customer focused housebuilder that put people and the planet at the heart of everything we do. We\’re dedicated to delivering the best possible standards in design, build quality, and service for our customers.
We’re looking for talented and enthusiastic individuals who will share this passion, to join our team.
Our benefits package includes:
- 26 days holiday with additional bank holidays
- Enhanced Company Pension Scheme
- 24/7 GP
- Holiday Buy Scheme
- Life Assurance
- Employee Assistance Programme
About The Role
We have a vacancy for a Customer Services Coordinator
TiliaHomes has anopportunity for a Customer Services Co-ordinator to join ourEasternRegional team, based from our BedfordOffice.
The aim of the role is to provide a professional, positive and enthusiastic service to our customers
Duties will include:
- Plan, prioritise and organise workload daily
- Provide an excellent Customer Journey process –Including courtesy calls, site progress and customer satisfaction
- Being responsible for ensuring defects are attended to in a reasonable timescale
- Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
- Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
- Prepare and submit progress reports to the Customer Care Manager
- Support in new ideas/ procedure to improve the quality of after care service in line with the Tilia Homes Customer Journey.
- Track SLA’s and report to Senior Coordinator & Customer Care Manager.
- Help continuous improvement in customer satisfaction ratings
About You
- Strong interpersonal skills in dealing with internal and external customers
- Confident and able to demonstrate negotiation skills
- Ability to stay calm, professional and display patience when dealing directly with customer complaints
- Recognise the importance of customer service
- Able to evaluate and assess technical and commercial issues and make informed decisions
- Able to work independently ensuring our aftersales service is impartial
- Intermediate skills in Microsoft Excel and Word.
- Some technical knowledge of house building, including electrical, plumbing, and specific understanding of defects and specification of remedial works preferred
Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers.
Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet.
Our people are at the heart of what we do and in order for us to succeed in becoming the UK’s most customer-centric housebuilder, we are looking for talented and ambitious individuals to join our team.
Competitive, plus bonus and enhanced pension
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Customer Services Co-ordinator employer: Tilia Homes
Contact Detail:
Tilia Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Co-ordinator
✨Tip Number 1
Get to know the company! Research untypical and their values. When you understand their focus on customer service and sustainability, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your interpersonal skills! Since this role is all about dealing with customers, role-play scenarios with friends or family to boost your confidence in handling complaints and providing excellent service.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. This will demonstrate your ability to stay calm and professional under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at untypical.
We think you need these skills to ace Customer Services Co-ordinator
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you share our commitment to putting people and the planet first!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the role of Customer Services Co-ordinator.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. This will help us see your potential right away!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Tilia Homes
✨Know the Company Inside Out
Before your interview, take some time to research untypical and their values. Understand their commitment to customer service and sustainability. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Interpersonal Skills
As a Customer Services Co-ordinator, strong interpersonal skills are key. Prepare examples from your past experiences where you've successfully handled customer complaints or built relationships. This will demonstrate your ability to stay calm and professional under pressure.
✨Be Ready to Discuss Technical Knowledge
Brush up on your understanding of house building, especially regarding common defects and remedial works. Be prepared to discuss how you would approach specific issues, as this will highlight your technical knowledge and problem-solving abilities.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how they measure customer satisfaction. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
