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For Companies At a Glance
- Tasks: Carry out multi-trade repairs and maintenance on new homes while providing excellent customer service.
- Company: Join Tilia Homes, a 5-star housebuilder committed to people and the planet.
- Benefits: Enjoy a competitive salary, pension scheme, life assurance, and 26 days holiday.
- Other info: Fixed term contract until December 2026 with opportunities for growth.
- Why this job: Make a positive impact in your community while building a rewarding career.
- Qualifications: Experience in carpentry, plumbing, and maintenance is essential; driving licence required.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Tilia Homes are an ambitious, 5 star housebuilder that put people and the planet at the heart of everything we do. We’re dedicated to delivering the best possible standards in design, build quality, and service for our customers. We’re committed to making a positive difference in the local areas we build new homes. We pride ourselves on being an inclusive and diverse employer of choice and build careers, not just communities. We’re looking for talented and enthusiastic individuals who will share this passion, to join our team.
The post delivers multi-trade repairs and maintenance to new homes housing developments, providing excellent customer service at all times. Our benefits include:
- Pension Scheme
- Life Assurance
- 26 days holiday with additional bank holidays
- Holiday Buy Scheme
- Employee Assistance Programme
About The Role
We have an opportunity for a Maintenance Operative to join our team working at our Northern Region on a fixed term contract up to 31st December 2026. This post will cover our North Yorkshire and Teeside developments. Duties include:
- To carry out general maintenance and repairs to new build properties including associated carpentry, preparation, making good, and other types of internal and external works as instructed by the Customer Services Manager
- To maintain appropriate and accurate records of time, duration and scope of works undertaken, together with materials and plant utilised on each project
- To ensure that all works are undertaken in a safe manner, in accordance with good practice and current legislation; requesting necessary materials and plan as required to ensure effective completion of the works, minimising waste and surplus materials wherever possible
- To liaise with customers, ensuring they are kept informed on the nature and duration of works to be undertaken, making appointments where necessary and ensuring these are kept
- To carry out works in a courteous and professional manner, ensuring that the reputation and standing of the association is positively promoted in all dealings
- To provide a customer focused service at all times
- To communicate effectively and work productively with all other staff
- To undertake other related tasks that are reasonably requested by the Customer Services Manager
- Observe and comply with the company policies and procedures for Health and Safety
About You
Formal training or experience of carpentry, basic plumbing, decoration and maintenance is essential; experience in a similar role would be an advantage; a full UK driving licence is required for this role.
Customer Service Maintenance Operative - North East to December 2026 Competitive plus benefits [...] employer: Tilia Homes
Contact Detail:
Tilia Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Maintenance Operative - North East to December 2026 Competitive plus benefits [...]
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Maintenance Operative role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Follow Tilia Homes on LinkedIn and other platforms. Engage with their posts and share your thoughts. This shows your interest and can help you stand out when applying through our website.
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've gone above and beyond for customers, as this is key for the role. We want to see your passion for delivering excellent service!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re genuinely interested in the position. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Maintenance Operative - North East to December 2026 Competitive plus benefits [...]
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering excellent customer service and making a positive impact in the community.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in maintenance and repairs. We’re looking for specific skills like carpentry and plumbing, so don’t be shy about showcasing those!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to find and understand. No need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Tilia Homes
✨Know Your Stuff
Make sure you brush up on your carpentry, plumbing, and general maintenance skills. Tilia Homes is looking for someone who can hit the ground running, so be ready to discuss your relevant experience and how it applies to the role.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think about examples from your past where you've provided excellent service. Be prepared to share how you kept customers informed and satisfied during your previous jobs.
✨Safety First
Familiarise yourself with health and safety regulations related to maintenance work. Tilia Homes values safe practices, so be ready to discuss how you ensure safety in your work and any relevant training you've had.
✨Show Your Enthusiasm
Tilia Homes is all about passion for building communities. Make sure to express your enthusiasm for the role and the company’s mission. Share why you want to be part of their team and how you can contribute to their goals.