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For Companies At a Glance
- Tasks: Coordinate customer services and ensure a top-notch experience for our clients.
- Company: Join untypical, a forward-thinking housebuilder focused on people and the planet.
- Benefits: Enjoy 26 days holiday, enhanced pension, life assurance, and more!
- Why this job: Be part of a team that makes a real difference in the housing market.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Untypical are an ambitious, customer-focused housebuilder that put people and the planet at the heart of everything we do. We’re dedicated to delivering the best possible standards in design, build quality, and service for our customers. We’re looking for talented and enthusiastic individuals who will share this passion to join our team.
Our benefits package includes:
- 26 days holiday with additional bank holidays
- Enhanced Company Pension Scheme
- 24/7 GP
- Holiday Buy Scheme
- Life Assurance
- Employee Assistance Programme
About The Role
We have a vacancy for a Customer Services Coordinator. Tilia Homes has an opportunity for a Customer Services Co-ordinator to join our Eastern Regional team, based from our Bedford Office. The aim of the role is to provide a professional, positive and enthusiastic service to our customers.
Duties will include:
- Plan, prioritise and organise workload daily
- Provide an excellent Customer Journey process – Including courtesy calls, site progress and customer satisfaction
- Being responsible for ensuring defects are attended to in a reasonable timescale
- Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
- Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
- Prepare and submit progress reports to the Customer Care Manager
- Support in new ideas/procedure to improve the quality of aftercare service in line with the Tilia Homes Customer Journey
- Track SLA’s and report to Senior Coordinator & Customer Care Manager
- Help continuous improvement in customer satisfaction ratings
About You
- Strong interpersonal skills in dealing with internal and external customers
- Confident and able to demonstrate negotiation skills
- Ability to stay calm, professional and display patience when dealing directly with customer complaints
- Recognise the importance of customer service
- Able to evaluate and assess technical and commercial issues and make informed decisions
- Able to work independently ensuring our aftersales service is impartial
- Intermediate skills in Microsoft Excel and Word
- Some technical knowledge of house building, including electrical, plumbing, and specific understanding of defects and specification of remedial works preferred
Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers. Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet. Our people are at the heart of what we do and in order for us to succeed in becoming the UK’s most customer-centric housebuilder, we are looking for talented and ambitious individuals to join our team.
Competitive, plus bonus and enhanced pension.
Customer Service Customer Services Co-ordinator Competitive & Benefits Package Bedford employer: Tilia Homes
Contact Detail:
Tilia Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Customer Services Co-ordinator Competitive & Benefits Package Bedford
✨Tip Number 1
Get to know the company inside out! Research Tilia Homes and untypical, their values, and what makes them tick. This way, when you get that interview, you can show off your passion for their mission and how you fit right in.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios and think about how you'd handle tricky situations. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Tilia Homes.
We think you need these skills to ace Customer Service Customer Services Co-ordinator Competitive & Benefits Package Bedford
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you share our commitment to putting people and the planet first, so don’t hold back on expressing why you’re excited about this role!
Tailor Your CV: Make sure your CV is tailored to the Customer Services Co-ordinator position. Highlight your relevant experience and skills, especially those that align with the duties mentioned in the job description. We love seeing how your background fits with our mission!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and how you can contribute to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Tilia Homes!
How to prepare for a job interview at Tilia Homes
✨Know the Company Inside Out
Before your interview, take some time to research untypical and their values. Understand their commitment to customer service and sustainability. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you resolved complaints or improved customer satisfaction. This is crucial for a Customer Services Co-ordinator role, so make sure to emphasise your strong interpersonal skills.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to assess technical or commercial issues and make informed decisions. Be ready to discuss how you prioritised tasks and organised your workload, as this aligns with the responsibilities of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or future projects. This shows that you're not just interested in the job, but also in how you can contribute to the company's mission of delivering excellent customer service.
