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- Tasks: Lead a dynamic team, drive sales, and deliver exceptional customer service in a vibrant retail environment.
- Company: Join Topps Tiles, the UK's leading tile specialist with a focus on quality and innovation.
- Benefits: Enjoy uncapped commission, generous discounts, and a supportive development culture.
- Why this job: Be part of an exciting journey with growth opportunities and a fun team atmosphere.
- Qualifications: Retail experience, team leadership skills, and a passion for customer satisfaction.
- Other info: Flexible hours with no evening or holiday work, perfect for students!
The predicted salary is between 21600 - 36000 £ per year.
Great choice, outstanding value, market leading customer service. That’s Topps Tiles. We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. We’d love you to help us make those plans happen.
First things first: you don’t need to know about tiles to work in a Topps Tile store. If retail’s your speciality and you share our passion for exceptional customer service, you’ll make a great Deputy Store Manager. Working alongside the Store Manager, you’ll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service. You’ll help team members to become product experts and give them the confidence to make the most of sales opportunities and build strong relationships with our retail and trade customers through coaching, training, or sharing what you know and your experiences. You’ll continuously look for exciting ways to improve your store and the customer experience. Having an interest in interior design or being a creative person helps you inspire customers in their style choices using leading edge technology.
No two days are the same: you might be getting creative, or helping with traders. Lifting tiles and putting away deliveries are part of the job.
A store customer’s experience should be enjoyable and colleagues should love working there. You’ve worked in retail, you’ve led teams, and you can show where you’ve exceeded sales and profit targets. You know the ingredients that make magical customer experiences and you can get the best out of your team. As Deputy Manager, you’re can-do, will-do, and you lead by example. You coach and support your team, share advice and knowledge, and you are commercially switched on with business acumen to stay ahead of the competition.
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. Then there’s a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service, and a wide range of other benefits. We promote talent from within with an individual development plan and lots of training on offer. Flexibility to cover store opening hours including weekends is required, but there’s no evening work and no work on Christmas Eve or Boxing Day. You may be asked to work in alternative locations if required.
Big things are happening at Topps Tiles. As the UK’s leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We’re as big on career opportunities as we are on outstanding service and great value. After all, it’s the brilliant, friendly, knowledgeable people that make us special.
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those 18 or over.
Retail Assistant Manager - Edinburgh | Job details employer: Tilersforums
Contact Detail:
Tilersforums Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Manager - Edinburgh | Job details
✨Tip Number 1
Get to know the company inside out! Research Topps Tiles, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your people skills! As a Retail Assistant Manager, you'll be leading a team and interacting with customers daily. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your leadership style! Think of examples from your past experiences where you've inspired or developed a team. Be ready to share these stories during your interview to demonstrate how you can drive sales and create magical customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Topps Tiles family and ready to contribute to our exciting future.
We think you need these skills to ace Retail Assistant Manager - Edinburgh | Job details
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love delivering exceptional customer service. Share specific examples of how you've gone above and beyond for customers in your previous roles. We want to see that spark!
Highlight Your Leadership Skills: As a Deputy Store Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times when you've inspired or developed your team members, and how you’ve driven sales and profitability in the past.
Be Creative and Personal: Don’t be afraid to let your personality shine through in your application. If you have an interest in interior design or creativity, mention it! We love seeing how candidates can inspire customers with their unique style and ideas.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Topps Tiles. Let’s make great things happen together!
How to prepare for a job interview at Tilersforums
✨Know Your Retail Stuff
Even if you don’t need to know about tiles, it’s essential to brush up on retail management basics. Familiarise yourself with common retail metrics and how they relate to customer service. This will show that you understand the business side of things and can contribute to driving sales.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you inspired your colleagues or improved team performance. Highlighting your coaching and mentoring experiences will demonstrate that you can develop others and create a positive work environment.
✨Emphasise Customer Service Excellence
Topps Tiles values outstanding customer service, so be ready to discuss your approach to creating magical customer experiences. Share specific stories where you went above and beyond for a customer, and how that impacted sales or customer loyalty.
✨Get Creative with Solutions
Since creativity is part of the role, think of innovative ideas you could bring to the store. Whether it’s improving the layout or suggesting new ways to engage customers, showing that you can think outside the box will set you apart from other candidates.
