At a Glance
- Tasks: Lead a dynamic sales team and drive showroom performance to new heights.
- Company: Join one of the UK's fastest-growing tile and bathroom retailers.
- Benefits: OTE £48,000 with bonuses, full training, and on-site parking.
- Other info: Flexible hours with opportunities for growth in a vibrant environment.
- Why this job: Be part of an exciting launch and create exceptional customer experiences.
- Qualifications: Retail management experience and strong interpersonal skills required.
The predicted salary is between 43200 - 52800 £ per year.
Tile & Bathroom Mountain are launching a brand-new showroom in a prime location in Reading, with a huge selection of Tiles, Tiling products and Bathrooms on display to view, all at incredibly competitive prices. OTE £48,000 (up to £500/month based on sales and £8k per year bonus based on KPI's).
Are you an experienced, motivated and passionate manager who has a proven track record in managing and coaching sales staff to create an exceptional customer experience? If so, this is an exciting time for you to join one of the UK's fastest growing tile and bathroom retailers and to help us maintain our number one position.
You will be responsible for driving high performance by coaching, developing, challenging, and supporting your team. You will be accountable for driving our showroom performance and profitability to its highest level so you will need to be able to think on your feet, plan strategically and know how to get things done. Having a background in the Tile/Bathroom industry would be beneficial but not essential as full product training will be provided.
Typical tasks include:
- To effectively control the day to day operational activities of the Store.
- To lead the Sales Team ensuring they are maximising their potential and delivering the required performance levels in line with KPI’s.
- To ensure that company standards are adhered to at all times, such as presentation of staff, environment and goods.
- To communicate appropriately across all levels of business. Timely, accurate and professional responses to internal and external customers/partners and proactive outbound communication.
- To take full ownership of Store operations, prioritise, organise and act to deliver required solutions.
- To develop your team including the identification and delivery of training needs.
Our company is built on its reputation for providing outstanding customer care and we are constantly improving our processes to deliver a best-in-class customer experience. As such, the ideal candidate would be able to demonstrate:
- Highly developed interpersonal skills.
- Ability to multitask.
- Ability to engage and inspire customers.
- Confident and professional manner in dealing with a variety of different customer situations.
- Ability to work under own initiative.
- Flexibility to cover store opening hours including weekends (and work in alternative locations if required).
Standard hours of work are: Monday to Friday 08:00 – 18:00 with 1 hour lunch; Saturday (on a Rota basis with 1 day off in the week) 09:00 – 17:00; Sunday (on a Rota basis with 1 day off in the week) 10:00 - 16:00.
Job Type: Full-time, Permanent. On-site parking. Referral programme.
Experience: Retail management: 1 year (required). United Kingdom (required).
Retail Showroom Manager in Reading employer: Tile Mountain
Tile & Bathroom Mountain is an exceptional employer, offering a vibrant work culture in a brand-new showroom located in the heart of Reading. With competitive earnings potential and a strong focus on employee development, we provide comprehensive training and growth opportunities for our team members, ensuring they thrive in their roles while delivering outstanding customer experiences. Join us to be part of a rapidly growing company that values your contributions and fosters a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Showroom Manager in Reading
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tile Mountain, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tile Mountain!
We think you need these skills to ace Retail Showroom Manager in Reading
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tile Mountain, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tile Mountain and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tile Mountain that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tile Mountain
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
